William Mullen Email & Phone Number

Eatontown, NJ

• Managing the organizations HR, helping and creating organizational and program budgets.
• Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational.
• Manage and… Show more
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.

Tinton Falls, NJ

Direct all operations for 200-seat inbound/outbound call center to ensure attainment of established operating objectives and performance metrics, including customer service standards, lead generation, and data services for diabetic supply companies and financial trading education firms. Develop and implement policies, procedures, and processes for optimal.

Consulted with multi-facility business operations to bring outsourced telemarketing and eCommerce solutions services back in-house. Built call center infrastructures and departments, integrated systems, established customer service and call center KPIs, wrote policy and procedure manuals, and ensured regulatory compliance.Key Clients: DGA Alarm Systems.

Woodbridge, NJ

Promoted from State Operations Manager (1991-1994) and Call Center Manager (1990-1991) to direct all operations for 35 outbound call centers ranging from 100 to 600 seats each with total of 6,600 telemarketers. Oversaw economic development, site selection, construction, and daily operations. Trained, mentored, and led team of 30+ direct reporting managers.

Managed five Call Centers along with establishing and monitoring of all budgets, goals and the performance of all representative and support staff.Authored Employee Manual for use in all offices and built an infrastructure at each site to support and monitor workflow and facilitate company expansion.Formed necessary corporate-level Departments to help.

Bachelor Of Science Degree, Business Administration

Bachelor Of Science, Business Administration