Information Technology Support Engineer
Current- Effectively handles all activities within the service outage assurance process and it’s all related systems/tools with deep understanding and vast experience. Defining and prioritize outage severity by examine.
- To operate Customer Service Operation Center in providing 24 x 7 Fault Handling nationwide for all TM ONE Managed and Unmanaged Services Customers.
- Managing large amounts of inbound and outbound calls in a timely manner besides identifying customers’ needs, clarify information, research every issue and providing solutions.
- To execute first level trouble-shooting support services to diagnose fault in order to minimize trouble report creation for all TM ONE product and services due to customer premise equipment.
- Proactively monitored all product managed for all TM ONE product using the toll as SFMCE, ISPEED.
- To execute ICT product whether own device or vendor’s device