Mark Wolfe Email & Phone Number

Houston, Tx, Us

United States

Houston, Texas

Houston, Texas Area

Served as a cross-functional team leader to facilitate discussions between all departments for product offerings. In this role, I coordinated the discussions related to getting new products and solutions in the customer's hands.My days consisted of both tactical and strategic functions for product management. In the mornings I would catch up on backlog prioritization and synching with development and QA managers. Mid-morning to the afternoon I spent time with each of the departments to… Show more Served as a cross-functional team leader to facilitate discussions between all departments for product offerings. In this role, I coordinated the discussions related to getting new products and solutions in the customer's hands.My days consisted of both tactical and strategic functions for product management. In the mornings I would catch up on backlog prioritization and synching with development and QA managers. Mid-morning to the afternoon I spent time with each of the departments to ensure the discussions for pricing, contracts, and support were happening. Filling in the gaps were release planning and meetings.Strategically, my focus was on creating a new business platform that would allow the expansion of service into a new target market for Birkman. The new platform consisted of a new business model and is more similar to SaaS functionality. Show less

Accelerated the delivery of client projects by assisting in the conversion of paper based forms to digital entry forms. Ensured quality of work products being produced by other team members and coached less experienced developers with insight of the software platform chosen for the form conversion.

Houston, Texas Area

LAT was formed as a software company from my previous success at Liberty Pipeline Services. With this transition, we added more people to fill the management roles. My role transitioned to one of maintaining operations and sales support.My responsibilities encompass:* Leading a team of project managers providing guidance and mentoring ensuring customer objectives met and projects are delivered on time and within budget* Negotiations and relationships with partners and vendors on… Show more LAT was formed as a software company from my previous success at Liberty Pipeline Services. With this transition, we added more people to fill the management roles. My role transitioned to one of maintaining operations and sales support.My responsibilities encompass:* Leading a team of project managers providing guidance and mentoring ensuring customer objectives met and projects are delivered on time and within budget* Negotiations and relationships with partners and vendors on corporate acquisitions and project vendors to ensure cost structure did not fluctuate* Ongoing evaluation and testing of emerging technologies and next generation platforms and offerings for inclusion into customer solutions* Collaboration with development teams to educate and deliver my assessment on technology evaluations. Responsible for oversight of new technologies as they are adopted by the developers and included into customer solutions* Directly responsible for go/no go decisions on all products and services delivered behalf of the company* Working with the Sales teams to provide guidance, focused demonstrations and industry knowledge on sales campaigns. Planning and resourcing customer POCs, RFP responses, project budgets and resource planning* Working with customers on a continuing basis to facilitate the adoption and integration of solutions into their infrastructure and processes* Providing feedback and guidance to Development and Sales teams facilitating the flow of information and ideas ensuring customer expectations and requirements are met in the form of new features and services to add to corporate solutions* Development of policy and procedures for in house testing, QA and release of new solutions to the client base. Also lead the development of customer facing policy, programs, educational resources and delivery mechanisms for each * Management and delivery of the customer facing support infrastructure providing problem resolution for all corporate solutions Show less

Responsible for iNspectForms business from Sales to Support.My role here was to be the primary owner of the business. In my first 3 months I signed contracts with new clients with a value over $2 million in revenue. Once signed, my role shifted to implement and support these new client projects.Implementation included * Negotiating with suppliers* Creating requirements for customer approval* Executing and delivering the requirements in time for project kickoff*… Show more Responsible for iNspectForms business from Sales to Support.My role here was to be the primary owner of the business. In my first 3 months I signed contracts with new clients with a value over $2 million in revenue. Once signed, my role shifted to implement and support these new client projects.Implementation included * Negotiating with suppliers* Creating requirements for customer approval* Executing and delivering the requirements in time for project kickoff* Designing training program for software use* Presenting the training program in person to the initial groups of users* Standardizing hardware build out by selecting supplies and working with vendors to get the numbers we needed* Configuring user credentials for 400 users* Provide on site technical support for any issuesSuccessfully negotiated extensions to project term after original contract period ended, earning an additional $1 million in revenue.Outside of the project delivery, I was responsible for continuously reviewing our technology platform. I selected a new platform to transition towards the end of 2015. The new platform allowed us to lower our overhead costs by approximately 70%.In 2016, the decision was made by ownership to split the technology into a company of its own called Liberty Advanced Technologies. Show less

Houston, Texas Area

I am the product owner for IntelaTrac. My duties represent the care and progression of IntelaTrac in order to elevate the product above its current position. I work to provide all the various organizations supporting IntelaTrac with the tools to succeed. I help Customer Support to understand the nuances of the product as each new version is released. I distribute important new feature information to Sales in order to increase their ability to sell IntelaTrac. I work with Marketing to ensure the… Show more I am the product owner for IntelaTrac. My duties represent the care and progression of IntelaTrac in order to elevate the product above its current position. I work to provide all the various organizations supporting IntelaTrac with the tools to succeed. I help Customer Support to understand the nuances of the product as each new version is released. I distribute important new feature information to Sales in order to increase their ability to sell IntelaTrac. I work with Marketing to ensure the product launch includes all the appropriate materials to reach our target markets.I love to work with and for our customers. I have a great working relationship with several of them spanning back to my time as a Technical Support Engineer. As a Product Manager, I get to talk with the customers about what they want and need out of IntelaTrac. My role allows me to bring their voice to the table and advocate for the customer.In addition to my role with the software, I am responsible for managing the hardware qualified for IntelaTrac. This role is not about bringing as many new vendors to the table as possible. It is much more like a sift than a funnel. I work to manage the vendor relationships and communicate the needs of our product. I work within these relationships to decide where we need to expand our hardware capabilities or simply add more depth to the pool of available handheld computers.IntelaTrac is a great product that will allow the user to fully create and customize a data collection work process. It provides value to our customers by fostering ownership of equipment and increasing MTBF. Show less

Houston, Texas Area

I provided expert knowledge of IntelaTrac to customers in the Oil and Gas industry. I was responsible for helping customers to fix issues as they would arise as well as escalate the issues to the product development team if there was a product defect.In this role, I leaned heavily on my ability to solve complex problems and analyze the information given to me by the customer. This allowed me to provide solutions to customer questions that were helpful and not burdensome to internal… Show more I provided expert knowledge of IntelaTrac to customers in the Oil and Gas industry. I was responsible for helping customers to fix issues as they would arise as well as escalate the issues to the product development team if there was a product defect.In this role, I leaned heavily on my ability to solve complex problems and analyze the information given to me by the customer. This allowed me to provide solutions to customer questions that were helpful and not burdensome to internal resources. Show less

I was primarily responsible for all things IT related at the University Writing Center on campus. I helped redesign the Web site and managed all client accounts for those working in the center. My duties also included working with the university computing division to create a custom application for use at the writing center.

Mba, Mis, Finance

Activities and Societies: Beta Gamma Sigma International Honor Society Delta Mu Delta International Honor Society

Bs, Technology Management