Robert Wolford Email and Phone Number
Melbourne, FL, US
Robert Wolford's Location
Melbourne, Florida, United States, United States
Robert Wolford's Contact Details
Robert Wolford work email
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Robert Wolford personal email
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Robert Wolford phone numbers
About Robert Wolford
Industry professional specializing in cyber security, leveraging various tools, knowledge, and training to meet customers' needs. Certified Information Systems Security Professional actively pursuing additional certifications as well as a master’s degree in cyber security.+ Proven leadership experience as a contractor for various companies and departments. + Decade experience in Information Technology, Cyber Operations, and Systems Security combined.+ Hold an active DOE “Q” Clearance via DoD Top Secret reciprocity
Robert Wolford's Current Company Details
Black Rock Engineering And Technology
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Cybersecurity Knowledgeable & Seasoned IT Technician
Melbourne, FL, US
- Website:
- blackengtech.com
- Employees:
- 22
Robert Wolford Work Experience Details
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Black Rock Engineering And TechnologyMelbourne, Fl, Us
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Dod Ussf Senior Cybersecurity SpecialistBlack Rock Engineering And Technology Aug 2023 - PresentSatellite Beach, Florida, Us• Identify, investigate, and mitigate security breaches and cyber threats, swiftly responding to incidents to minimize potential damage.• Develop comprehensive security policies and procedures, creating a robust framework for safeguarding sensitive information and maintaining compliance.• Conduct thorough vulnerability testing, risk assessments, and security evaluations, providing actionable insights to improve overall system security.• Execute rigorous security audits, pinpointing areas for enhancement and recommending strategic measures to bolster the organization's security posture.
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Doe Pppo-Pgdp Cyber Lead IssoLeidos Mar 2022 - May 2024Reston, Virginia, Us• Managing risks related to the use of processing, storing, or transmitting information to reduce impact to confidentiality, integrity, availability, and non-repudiation of information systems.• Validating compliance with regulatory and non-regulatory demands while managing and enforcing security policies.• Using security frameworks (e.g., NIST, RMF, Common Criteria, etc.) and mitigate risk via controls.• Ensuring the privacy of data, vulnerability management, and maintain cyber-related policies, procedures, and plans.• Developing technical solutions that require collaboration with internal experts, deep analysis, and understanding of the impact on the end-product/solution.• Assisting in the integration of new cyber tools into the boundary and utilization of applications to strengthen security posture. -
Cybercom Jfhq-Dodin Cyber Operations Watch SpecialistLeidos Jan 2021 - Mar 2022Reston, Virginia, Us• Triaged events, incidents, and assisted with developing AO specific trends.• Supported various collaborative and cross-functional forums to achieve centrally coordinated, threat-informed, and prioritized vulnerability scoring and mitigation methodology.• Supported the development, coordination, release, and compliance of orders.• Provided threat analysis, tracked relevant prioritized incidents, and provided recommended reporting requirements in coordination with the Cross Functional Fusion Team.• Leveraged intelligence and operational data, information, and processes to identify threats, improve security, and reduce the enterprise’s exposure of vulnerabilities.
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Uspto Soc Firewall Team Security Analyst22Nd Century Technologies Inc. May 2020 - Jan 2021Mclean, Virginia, Us• Actively monitored security threats and risks involving client infrastructure.• Completed firewall rule base evaluations, recommendations, and changes.• Investigated firewall rule and access issues providing root cause analysis.• Monitored and analyzed logs and alerts from a variety of tools.• Provided expertise to the team and acted as an escalation point on complex technical issues.• Analyzed security/firewall logs and investigated all irregularities as needed. -
Imtas Headquarters It ManagerInnovative Management & Technology Approaches, Inc Nov 2018 - May 2020Reston, Virginia, Us• Managed all aspects of corporate infrastructure, including workstations, mobile devices, A/V systems, wireless/wired networks, databases, and cloud solutions.• Implemented, configured, maintained, and troubleshooted specialized internal systems, ensuring confidentiality, integrity, and availability.• Provided full support for corporate environment, including installing and integrating new server hardware/application, routine patch/maintenance, administering hardware/software, and ensuring security and availability at all levels.• Monitored and implemented layered security utilizing endpoint protection, network firewall, email gateway, mobile device management, and SIEM.• Setup and managed user accounts, permissions, and licensing in a hybrid Microsoft AD/Azure environment through an on-premises domain controller ensuring synchronization with Microsoft Office 365.• Developed, designed, and defined IT policies/procedures, system requirements, and researched new solutions for environment improvement. -
Uspto Soc Advanced Problem Resolution Enterprise-Wide AnalystInnovative Management & Technology Approaches, Inc May 2016 - Nov 2018Reston, Virginia, Us• Investigated complicated technical issues reported to the OCIO Service Desk and escalated from other technical support areas as a Tier 3 troubleshooter, utilizing advanced troubleshooting techniques to identify the root cause and provide a documented fix for rapid future resolution.• Conducted deep-dives into enterprise-wide issues related to Domain/Accounts, Network Connectivity, Wireless, Routers, VOIP Phones, Mobile Devices, Laptops, Desktops, Printers, Scanners, etc. using available knowledge and approved remediation tools.• Tracked and documented end-user problem resolution through Remedy ticketing system, submitting technical steps to knowledge base to assist other technical tiers.• Collaborated with different teams including desktop, server, network, and security in operations center to provide technical expertise as necessary.• Dedicated to troubleshooting and finding the root cause of issues related to special projects or upcoming deployments as assigned by management, and providing specific information related to any fixes, known errors, or problems that occur into a knowledge database to minimize impact.
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Uspto Soc Problem Management AnalystInnovative Management & Technology Approaches, Inc Oct 2015 - May 2016Reston, Virginia, Us• Acted as the main point of contact during system issues for government officials and support groups, informing all pertinent groups when a critical event is negatively impacting an Information Technology service supported by USPTO technical teams.• Documented issues, customer impact, support involvement, resolution actions, and projected time of remediation, and prepared reports of all major incidents along with their status for government meeting review.• Ensured system functionality, developed technical timelines detailing system outage post-impact, and provided reports.• Monitored SiteScope and ITSM Remedy to identify potential system outages or issues that may have an impact.• Tested and verified incident remediation efforts, reporting findings to senior executives to review and approve enterprise-wide fixes.
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Uspto Service Desk Team LeadInnovative Management & Technology Approaches, Inc Sep 2014 - Oct 2015Reston, Virginia, Us• Developed and implemented strategies to improve team performance and employee morale through regular evaluations and training opportunities.• Provided professional and timely communication with upset customers, reassuring them of a solution and demonstrating a willingness to deliver excellent service.• Utilized various resources to research and troubleshoot complex technical problems while monitoring floor operations to ensure rapid response to employee, customer, and business needs. • Conducted daily data analysis and compiled charts and graphs for meetings, responding to government inquiries, and ensuring proper policies and procedures were followed.• Mentored analysts in need of additional training, reviewed individual performance reports, and provided guidance to improve job efficiency and effectiveness.• Monitored Tier 2 pending ticket queues in Remedy, resolving difficult issues, and avoiding unnecessary escalations.• Handled advanced troubleshooting within the registry, which lower tier technicians were not approved to handle.• Tracked timekeeping in ECC and verified and approved employee timesheets within the system.
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Uspto Tier I & Ii Service Desk TechnicianInnovative Management & Technology Approaches, Inc Nov 2013 - Sep 2014Reston, Virginia, Us• Mentored and trained Tier I analysts, enhancing their troubleshooting skills and fostering strong working relationships with all USPTO customers.• Conducted independent troubleshooting of technical issues, identifying recurring problems and developing effective solutions through the knowledge base.• Provided over-the-phone support to 10,000+ local and off-site users, meeting contractual Service Level Agreement (SLA).• Resolved internal as well external inquiries and work requests related to maintenance of desktops or universal laptop computers supporting over 200 USPTO customized applications/systems.
Robert Wolford Skills
Customer Service
Microsoft Office
Teamwork
Technical Support
Windows
Social Media
Powerpoint
Public Speaking
Microsoft Word
Leadership
Outlook
Computer Hardware
Spanish Speaking
Network Administration
Computer Repair
Critical Thinking
Research
Fundraising
People Skills
Editing
Public Trust
Robert Wolford Education Details
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Shippensburg University Of PennsylvaniaCriminal Justice And Corrections -
University Of Pittsburgh-Johnstown
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Mercersburg AcademyHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Robert Wolford
What company does Robert Wolford work for?
Robert Wolford works for Black Rock Engineering And Technology
What is Robert Wolford's role at the current company?
Robert Wolford's current role is Cybersecurity Knowledgeable & Seasoned IT Technician.
What is Robert Wolford's email address?
Robert Wolford's email address is wo****@****tas.com
What is Robert Wolford's direct phone number?
Robert Wolford's direct phone number is +157125*****
What schools did Robert Wolford attend?
Robert Wolford attended Shippensburg University Of Pennsylvania, University Of Pittsburgh-Johnstown, Mercersburg Academy.
What skills is Robert Wolford known for?
Robert Wolford has skills like Customer Service, Microsoft Office, Teamwork, Technical Support, Windows, Social Media, Powerpoint, Public Speaking, Microsoft Word, Leadership, Outlook, Computer Hardware.
Who are Robert Wolford's colleagues?
Robert Wolford's colleagues are Nicholas Donahue, Wayne Jones, Logan Brown, Louverture Jones, H M, George Schehl, Philip Cochrane.
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