Project Manager, Zafire Clinical Psychology 2018-presentEstablish the business and ensure all legal and financial obligations are met● Create and maintain the web site, social media and online tools● Manage the registration process with the licensing body, the College of Psychologists of Ontario● Develop and implement office procedures for time and expense tracking, invoicing, bookkeeping

Creation of a university-wide strategy to enhance the success of international students at McMaster● Developed recommendations to improve international student success in collaboration with students, faculty and staff through focus groups and interviews with 25 parties across campus● Provided a unifying vision and cohesion to the strategy development process through managing the three working groups and a steering committee● Persuaded stakeholders of the need for significant new… Show more Creation of a university-wide strategy to enhance the success of international students at McMaster● Developed recommendations to improve international student success in collaboration with students, faculty and staff through focus groups and interviews with 25 parties across campus● Provided a unifying vision and cohesion to the strategy development process through managing the three working groups and a steering committee● Persuaded stakeholders of the need for significant new investment in international services through researching and comparing the current services available internally, and at comparable universities● Negotiated budgets and timelines for implementation of various projects, and led executionAchievements:● Reinforced the resources supporting students by developing and being involved throughout the hiring process for six new positions focused exclusively on students’ global-engagement ● Augmented student transition support by creating of a three-day pre-orientation for first year incoming international students, and by forging partnerships with other local educational institutions and the municipality to implement an airport welcome at Pearson ● Initiated just-in-time information delivery to international students through bringing together Grad Studies, the graduate student union, international undergraduate support, marketing, and technical services, and a 3rd party software provider to launch a mobile app● Drew domestic students towards global engagement through connecting with the cultural clubs and setting up access to online resources to facilitate researching overseas opportunities● Empowered international students to make their voices heard in the McMaster community through providing initiative, guidance and support for the creation of an international student club Show less

● Tracked 3,000+ students to administer the $1.7 million UHIP health insurance plan● Collaborated with other offices to ensure accuracy of documentation, and financial transactions● Reconciled insurance provider invoices with journal entries and student account charges● Designed and lead workshops and events, including the ISS Orientation with 400+ attendees, ● Maintained confidentiality while working extensively in Mosaic to update and maintain student files● Served… Show more ● Tracked 3,000+ students to administer the $1.7 million UHIP health insurance plan● Collaborated with other offices to ensure accuracy of documentation, and financial transactions● Reconciled insurance provider invoices with journal entries and student account charges● Designed and lead workshops and events, including the ISS Orientation with 400+ attendees, ● Maintained confidentiality while working extensively in Mosaic to update and maintain student files● Served students, staff, and faculty as key point of contact for international student concerns● Trained and supervised staff membersAchievements:● Protected students’ trust in the institution by developing controls to catch system errors, oversights, and exceptions earlier to ensure student charges were accurate● Introduced room for department expansion and moved to more eco-friendly option by driving evolution to a paperless office system for student UHIP files● Enhanced service by automating student letters and delivering them online, thereby eliminating a three-day wait for the student, and a laborious task for staff ● Improved decision-making through creating, implementing, and utilizing the results from better tracking and reporting tools ● Increased quality control and transparency through the creation of an Administrator`s manual to document procedure and best practices Show less

On site administration and progress tracking for wind farm projects• Wrote and released daily progress reports to Siemens’ upper management in Oakville and the U.S.• Provided daily updates at the on-site upper management meetings to address short-term concerns• Liaised with customer to provide updates on a variety of financial topics, address potential issues, and resolve difficulties as they arose• Handled sensitive or confidential information professionally and with discretion… Show more On site administration and progress tracking for wind farm projects• Wrote and released daily progress reports to Siemens’ upper management in Oakville and the U.S.• Provided daily updates at the on-site upper management meetings to address short-term concerns• Liaised with customer to provide updates on a variety of financial topics, address potential issues, and resolve difficulties as they arose• Handled sensitive or confidential information professionally and with discretion • Worked with customer and subcontractors to deal with potential liquidated damages, negotiate schedule changes due to construction or transportation issues, and discuss contractual questions• Coordinated travel and accommodation for employees and visitors to site • Processed invoices for vehicle rentals, hotels, office supplies, and other site-required itemsAchievements:• Programmed an Excel application to use output from SAP to create on demand reports, increasing the accuracy and consistency of reporting, and eliminating the time required to generate the reports• Drafted and maintained Coordinator’s handbook to define best practices and create consistency among sites throughout Canada Show less

Created business arranging homestays and custodianship for international high-school students coming to Canada to study● Founded a business to fill the gap in the school board’s ability to meet the needs of international students and Canadian hosting families, then executed an exit plan once operational ● Increased credibility and reduced risk by incorporating provincially and federally● Mitigated risk through drafting effective contracts with legal oversight● Developed policies… Show more Created business arranging homestays and custodianship for international high-school students coming to Canada to study● Founded a business to fill the gap in the school board’s ability to meet the needs of international students and Canadian hosting families, then executed an exit plan once operational ● Increased credibility and reduced risk by incorporating provincially and federally● Mitigated risk through drafting effective contracts with legal oversight● Developed policies and procedures to comply with federal, provincial and school board regulations● Controlled financial aspects of business including budgets, pricing, and financial tracking Show less

Development of internal operational policies and procedures to capture current practice and improve• Liaised with internal and external stakeholders to develop policies that met current and future needs, would be passed by the Board of Directors, and received buy-in from those affected• Created a Policy and Procedures Manual to capture and improve the functioning of the organization, and better align it with the Ontario Federation of Indigenous Friendship Centres• Wrote grant… Show more Development of internal operational policies and procedures to capture current practice and improve• Liaised with internal and external stakeholders to develop policies that met current and future needs, would be passed by the Board of Directors, and received buy-in from those affected• Created a Policy and Procedures Manual to capture and improve the functioning of the organization, and better align it with the Ontario Federation of Indigenous Friendship Centres• Wrote grant applications and participated in follow up meetings with granting organizations• Researched and interpreted Acts and regulations, developing recommendations for revision to policies and procedures to meet compliance requirements, particularly on issues relating to HR• Implemented and administered procedures through actions such as drafting floor plans in Visio for fire escape routes, procuring first-aid supplies, and coordinating training for staff• Revived the Joint Health and Safety committee and helped bring the Centre up to date with respect to health and safety regulations Show less

Management of the installation of electricity metering systems in commercial and industrial buildings• Worked with electricians to design the metering system and develop a quote • Managed POs, inventory, installation and commissioning crews, and execution of change orders• Configured and maintained databases for over 3,000 metering points on 3 software platforms• Established processes and documentation to bring company into compliance with ISO 9001:2008• Worked with… Show more Management of the installation of electricity metering systems in commercial and industrial buildings• Worked with electricians to design the metering system and develop a quote • Managed POs, inventory, installation and commissioning crews, and execution of change orders• Configured and maintained databases for over 3,000 metering points on 3 software platforms• Established processes and documentation to bring company into compliance with ISO 9001:2008• Worked with Measurement Canada to credential company as an Accredited Meter Verifier• Researched, tested, and troubleshot technologies associated with energy monitoring systemsAchievements:• Programmed Excel application to enable efficient and accurate system designs, improving system design, and cutting out days of work and delays in getting a quote to potential customers Show less