AustCham Shanghai is the peak body for Australian commerce in East China. A membership-based organisation, it supports trade, investment, and collaboration between Australia and China across all sectors, offering advocacy, connections, education and tailored services.In my role as CEO & Executive Director, I drive the Chamber’s strategic vision and oversee initiatives that deliver value to our members, ensuring they are equipped to navigate the complexities of the China-Australia trade… Show more AustCham Shanghai is the peak body for Australian commerce in East China. A membership-based organisation, it supports trade, investment, and collaboration between Australia and China across all sectors, offering advocacy, connections, education and tailored services.In my role as CEO & Executive Director, I drive the Chamber’s strategic vision and oversee initiatives that deliver value to our members, ensuring they are equipped to navigate the complexities of the China-Australia trade corridor.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:→ Spearheading membership growth initiatives to boost membership count by 25% over three difficult bi-lateral and pandemic years.→ Overseeing 60-80 high-profile events, trade delegations, and government advocacy programs each year, providing access and business opportunities for members.→ Forging dozens of major, strategic partnerships with organisations like China Eastern Airlines, Juneyao Air, and a leading Chinese MNC platform; unlocking member benefits including a networking platform, recruitment tools, advertising channels, and travel perks. Show less

As a Non-Executive Director at Dugan & Co Property, I provide strategic guidance to support the company’s growth and enhance its position as a leader in commercial real estate sales, leasing, and property management. I collaborate with the board to shape long-term objectives and ensure the delivery of exceptional value to clients and stakeholders.

At SCWoods&Co, I advise businesses on unlocking growth through strategic planning, operational refinement, and cross-functional leadership. My work spans industries, helping clients solve complex challenges, optimise performance, and achieve measurable results in dynamic global markets.

Juwai.com is China’s leading global property platform, featuring over 7 million property listings across 111 countries and more than 10 million monthly users. It also serves as a key source for real estate news, with over 32,000 published articles and guides, and boasts China’s largest property-oriented real-estate community.As the Chief Operating Officer at Juwai.com, I managed teams located in Shanghai, Hong Kong, the Philippines, and Malaysia, all driving towards servicing customers… Show more Juwai.com is China’s leading global property platform, featuring over 7 million property listings across 111 countries and more than 10 million monthly users. It also serves as a key source for real estate news, with over 32,000 published articles and guides, and boasts China’s largest property-oriented real-estate community.As the Chief Operating Officer at Juwai.com, I managed teams located in Shanghai, Hong Kong, the Philippines, and Malaysia, all driving towards servicing customers and empowering Asian consumers to be global residents.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:→ Assisting the Executive Chairmen in overseeing company operations, ensuring processes aligned with strategic goals to meet ambitious growth targets.→ Managing the HR & Admin teams to optimise organisational design, improve talent acquisition, and enhance performance management across global offices.→ Leading the International Customer Account Management teams to deliver a cohesive and structured experience for clients, ensuring consistency in service delivery.→ Directing Quality Control (QC) teams to implement company-wide standards, improving both internal efficiency and external customer satisfaction.→ Collaborating with the Chinese Consumer Digital Marketing and Design teams to create targeted campaigns that enhanced consumer engagement and converted interest into inquiries.→ Supervising the Chinese Call Centre team, focusing on nurturing leads and ensuring they were effectively distributed to clients and partners. Show less

As Chief Experience Officer, I led company-wide initiatives to embed a customer-first mindset, streamline operations, and enhance service delivery across all teams.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:→ Earning company-wide commitment to a customer-first mindset by ensuring all business units were aligned in making decisions centred on customer needs.→ Building experience process standards, including training and monitoring adherence to SOPs, to improve handling times and… Show more As Chief Experience Officer, I led company-wide initiatives to embed a customer-first mindset, streamline operations, and enhance service delivery across all teams.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:→ Earning company-wide commitment to a customer-first mindset by ensuring all business units were aligned in making decisions centred on customer needs.→ Building experience process standards, including training and monitoring adherence to SOPs, to improve handling times and streamline operations across all teams.→ Monitoring and enhancing company-wide quality control processes to ensure consistent service delivery for internal teams and external customers alike.→ Driving data-backed decisions by implementing recurring and ad hoc reporting tools, including customer feedback systems, surveys, and Net Promoter Scores (NPS), to inform strategic improvements.→ Developing ROI dashboards and post-sales reporting frameworks to empower clients with actionable insights, optimising their campaigns and outcomes on the platform.→ Establishing standardised KPIs to increase revenue generation and improve client retention through measurable and effective strategies. Show less

Australia Post is one of Australia’s most recognised brands, delivering letters and parcels to nearly every household and business nationwide through a vast logistical network. With over 35,000 employees, it also operates StarTrack, a leading B2B parcel delivery service.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:→ Delivering eight cross-functional projects aimed at improving financial performance and customer service outcomes.→ Mentoring four Junior Project Managers and Business… Show more Australia Post is one of Australia’s most recognised brands, delivering letters and parcels to nearly every household and business nationwide through a vast logistical network. With over 35,000 employees, it also operates StarTrack, a leading B2B parcel delivery service.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:→ Delivering eight cross-functional projects aimed at improving financial performance and customer service outcomes.→ Mentoring four Junior Project Managers and Business Analysts to ensure professional development and successful project delivery. Show less

This strategic project focused on future-proofing Australia Post’s and StarTrack’s parcel networks, designing infrastructure changes to meet growing demand over the next 15 years.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:→ Overseeing a cross-disciplinary team of three, including a data analyst, finance specialist, and project assistant, to deliver actionable insights.→ Analysing current parcel infrastructure and operational requirements to inform future capacity planning.→… Show more This strategic project focused on future-proofing Australia Post’s and StarTrack’s parcel networks, designing infrastructure changes to meet growing demand over the next 15 years.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:→ Overseeing a cross-disciplinary team of three, including a data analyst, finance specialist, and project assistant, to deliver actionable insights.→ Analysing current parcel infrastructure and operational requirements to inform future capacity planning.→ Developing strategic recommendations for parcel network improvements in collaboration with the Program Manager and key stakeholders.→ Delivering a comprehensive plan, presented to the Executive Committee, detailing infrastructure updates necessary to meet long-term growth projections. Show less

Key accomplishments in this role included:→ Developing and tailoring training materials to meet Australia Post’s specific operational requirements.→ Training over 250 employees on Lean and Six Sigma tools, fostering a culture of continuous improvement.→ Coaching staff through project completion to ensure consistent application of methodologies and successful outcomes.→ Building organisation-wide Lean Six Sigma capabilities, driving a cultural shift towards operational excellence.

Tyco ADT Security is part of the largest Security organisation in the world. ADT installs, monitors and services customers from residential sites to banks, government property and other large commercial organisations.Responsibilities Included:• Manage both state and national projects to improve customer service and create financial benefits• Liaise with National Finance Manager to create benefit models• Manage stakeholders across all levels of employees to achieve project… Show more Tyco ADT Security is part of the largest Security organisation in the world. ADT installs, monitors and services customers from residential sites to banks, government property and other large commercial organisations.Responsibilities Included:• Manage both state and national projects to improve customer service and create financial benefits• Liaise with National Finance Manager to create benefit models• Manage stakeholders across all levels of employees to achieve project goals• Coach and mentor Project Managers through to Six Sigma Green Belt Certification Show less

Responsibilities Included:• Project Management utilising Six Sigma methodologies• Improve productivity across different business units• Stakeholder management across many levels of the organisation

Bartter Enterprises was a poultry processing company with the well known brand name of Steggles. Bartter was the second largest poultry producer in Australia with approximately 5,000 employees across the nation. Bartter has since been purchased primarily by Baiada but still uses the Steggles brand.Responsibilities Included:• Implement changes on a national level to improve customer experience and reduce cost• Use Lean Six Sigma to determine root causes and solutions• Work… Show more Bartter Enterprises was a poultry processing company with the well known brand name of Steggles. Bartter was the second largest poultry producer in Australia with approximately 5,000 employees across the nation. Bartter has since been purchased primarily by Baiada but still uses the Steggles brand.Responsibilities Included:• Implement changes on a national level to improve customer experience and reduce cost• Use Lean Six Sigma to determine root causes and solutions• Work with subject matter experts to gain an understanding of the problem to be rectified Show less

Responsibilities Included:• Manage regional projects to improve productivity• Mentor Six Sigma Green Belt Project Managers• Manage stakeholders across the different business areas at the facility• Manage the Training Matrix Project Manager

Responsibilities Included:• Use Value Stream Mapping to analyse end to end process for the entire Geelong production facility• Stakeholder management• Relationship building• Data Collection• Process Analysis• Idea Implementation Planning• Idea Implementation Management