**Professional Summary**As a District Manager, I focus on developing and empowering a team of General Managers across several locations. My main goal is to help these managers build strong leadership skills and improve operations.I work with General Managers to find and recruit great talent for their teams. This strategy helps create high-performing teams and makes our operations more effective.I also prioritize people development. I implement coaching programs to help each General Manager teach and mentor their staff. This approach empowers team members at all levels and supports their growth.These efforts have a positive impact throughout the district. Engaged and well-prepared leaders create a culture of accountability and teamwork. As a result, we see better customer satisfaction and achieve our business goals.**Core Competencies** - District Management - General Manager Development - Staffing and Recruitment - Talent Development and Coaching - Leadership Empowerment - Operational Excellence - Team Performance Optimization - Employee Engagement Strategies - Customer Experience Enhancement - Organizational Culture Improvement - Performance Management

- Responsible for the recruitment and development of management personnel across multiple levels while overseeing the training programs. Conduct daily operational analyses to coach and motivate management staff, thereby fostering an ownership mindset that facilitates mental buy-in for operations. Establish a positive and inviting organizational culture that encourages a growth mindset.- Managed and supported multiple locations, advancing from the position of General Manager to Area Coach.- Spearheaded operational strategies that resulted in consistent sales growth and optimization of costs.- Developed high-performing teams through the mentorship of over 20 managers, thereby instilling a culture of excellence and accountability.- Directed multi-unit operations across various regions, focusing on enhancements in profitability and efficiency.- Successfully implemented waste reduction initiatives and maintained labor costs within budgetary constraints, thereby improving overall profitability.- Realized substantial improvements in customer satisfaction by refining service delivery and implementing comprehensive training initiatives.- Played a pivotal role in the execution of new product launches, successfully achieving revenue targets.

Day to Day Operation, Staffing, Training, Maintaining Healthy Relations with or valued Guest.

- I manage daily activities, which includes implementing initiatives and meeting financial goals, as well as handling all banking and administrative tasks.- My responsibilities include hiring, scheduling, training, and reviewing staff performance.- I help improve product quality and enhance customer service.- I ensure that both employees and customers work in good conditions.- I recruit and develop managers at various levels and oversee their training programs. I analyze daily operations to coach and motivate management staff, encouraging them to take ownership of their work. I also create a positive workplace culture that promotes growth.I started programs to meet Church's Chicken's financial targets while managing banking and administrative functions for smooth operations. My skills in hiring, scheduling, and staff development support a culture of growth and accountability. I also focus on improving product quality and customer service, which increases customer satisfaction.

 Responsible for providing friendly service to customers based on company guidelines. Established a vision and mission for the company to create a guest driven environment with increased teamwork and integrity Resolved all verbal guest complaints instantly and addressed written complaints as quickly as possible Maintained the restaurant well organized and according to health code Trained staff through effective employment orientation, individual training sessions, associate meetings and performance monitoring Ensured all administrative and accounting duties are carried out promptly and properly

 Ensured the smooth run of the restaurant with giving highest priority for guests Followed up on delivery, product standards for each order Increased service quality by monitoring procedure execution, communication, training and development Achieved outstanding customer service by providing well-organized, proactive service to customers.

 Trained team members by facilitating standard operating procedure for the company Maintained excellent customer satisfaction at all times Responsible for managing product and supply inventory and work shifts schedule Ensured company policies regarding proper food handling and preparation are carried out on a daily basis

 Responsible for keeping the website up to date with the dealership’s existing inventory and current prices Managed customer leads by responding to inquiries in quick and timely manner Helped guests to find the right vehicle by answering guest inquiries Responsible for driving internet traffic into the dealership by making appointments for interested customers and continuously following up Set and met sales goals, helping the dealership to remain profitable

In my previous role as a manager, I noticed that daily operations were often sluggish, leading to customer dissatisfaction and decreased employee morale. The staff struggled with unclear work assignments, which affected service quality.My task was to enhance operational efficiency, improve customer service, and foster a positive workplace culture. I aimed to streamline daily processes, develop team cohesion, and ensure that all employees felt engaged and competent.I implemented a structured work assignment program that clarified roles and responsibilities for each team member. This program included tailored training sessions to ensure all staff had the necessary skills. I also established regular coordination meetings between departments to foster communication and collaboration, allowing us to address issues promptly and improve the overall customer experience.These initiatives improved customer service ratings significantly. Clearer expectations increased employee productivity, and team loyalty strengthened, resulting in reduced turnover rates. Overall, the enhanced management style fostered a cooperative and efficient work environment, leading to a more enjoyable experience for both employees and customers.

 Responsible for running daily operations of the entire store with excellent organization and managerial skills Ensured all team members are following the food safety standards implemented by the company Managed counting and recording inventory of all supplies, evaluating cash drawers and making bank deposits

 Responsible for daily operations including food preparation, inventory and ordering of food, equipment and supplies Coordinated with various departments and staff to achieve higher customer service Carried out recruitments, training for employees  Successfully developed a management style which promoted team work, productivity and loyalty Implemented a work assignment program for employees to increase speed and quality of service in daily store operations