Additional Responsibilities:- Operate Quantum Resonance Magnetic Analyzer and Osteopro Bone Density Test during health event. - Conduct Polyneuro Test, Dry Eye Analysis and Nailfold Microcirculation during health event.- Analyze and troubleshoot problems (if any) while using the devices.- Conduct internal training to outlet pharmacy staff and company Nutritionists and Dietitians.- Motivate outlet pharmacy staff and provide appropriate guidance, in order to help them in achieving their personal sales targets.- Outlet Top 3 Salesperson.- Top 3 Salesperson among all the Company Nutritionists and Dietitians.- First Runner-Up for the Team Building Activities that held on 20 July 2022, in the TOP, Komtar, Penang.- Appointed Trainer for Company Nutritionists and Dietitians, effective 1 October 2022.- Consistently achieved 85% above for personal sales target: 93% for May 2022, 96% for June 2022, 94% for July 2022, 86% for August 2022, 93% for October 2022.- Exceeded personal sales target for September 2022 (108%) and November 2022 (113%).- Managed to mentor and help more than 10 pharmacy staff to pass confirmation examination.- Passed KPI viva 2022 with Area Manager with excellent results.- Appointed Trainer of the Task Force for Ipoh Outlet (Bercham), from 1 April 2023 to 30 June 2023.- Top 10 Salesperson (A): March 2024 (8/306 Staff), April 2024 (9/307 Staff)- Top 20 Salesperson (A): July 2023 (17/321 Staff), January 2024 (12/311 Staff), May 2024 (20/310 Staff), September 2024 (19/312 Staff)- Top 30 Salesperson (A): October 2023 (28/326 Staff), June 2024 (24/306 Staff), August 2024 (24/305 Staff), October 2024 (25/313 Staff)(A - Monthly Sales more than RM10,000)

- Assist Pharmacists in dispensing medications, processing prescriptions and recording Group B and C Poisons, those medications that contain Pseudoephedrine, in order to ensure compliance with Malaysian regulations and pharmacy policies.- Advise customers on safe and effective medication use, especially on steroidal medications.- Monitor and maintain an adequate inventory of medications and pharmaceutical supplies.- Provide friendly and excellent customers' services by attending to customers' enquiries.- Build rapport with customers, in order to maximize company business and enhance customers' satisfaction.- Provide nutritional consultation on supplements, in a polite and professional manner.- Operate the cash register and complete customers' sales transactions for purchase of medications, over-the-counter products, etc.- Perform Fasting Blood Sugar, Random Blood Sugar, Total Cholesterol, Fasting Lipid Profiles, Uric Acid, Hemoglobin, Glycated / Glycosylated Hemoglobin, Dengue Virus Serology, Helicobacter pylori Serology, etc.- Explain the blood tests results to the customers, and advise on improving abnormal results.- Supervise and verify accuracy and efficiency of all work performed by junior pharmacy staff.- Involve in outlet professional coverage.- Passed confirmation examination with excellent result (90% / 100%) with 2 months early confirmation (instead of 3 months).- Outlet Top 3 Salesperson.- Top KPI Achiever for the Year 2021.- Top 10 Salesperson (Ranked 6th), for the company dispensing set (Period of 14-7-2021 to 20-7-2021).- Positive customer experience that commended my service was received via company email (December 2019).- Promoted / Converted to Nutritionist, effective 1 May 2022.

- Assisted Pharmacists in dispensing medications, processing prescriptions and recording Group B and C Poisons, those medications that contain Pseudoephedrine, in order to ensure compliance with Malaysian regulations and pharmacy policies.- Advised customers on safe and effective medication use, especially on steroidal medications.- Monitored and maintained an adequate inventory of medications and pharmaceutical supplies.- Provided friendly and excellent customers' services by attending to customers' enquiries.- Built rapport with customers, in order to maximize company business and enhance customers' satisfaction.- Provided nutritional consultation on supplements, in a polite and professional manner.- Operated the cash register and completed customers' sales transactions for purchase of medications, over-the-counter products, etc.- Performed Fasting Blood Sugar, Random Blood Sugar, Total Cholesterol, Fasting Lipid Profiles, Uric Acid Tests, etc.- Explained the blood tests results to the customers, and advised on improving abnormal results.- Achieved personal gross sales target for December 2018.- Achieved outlet gross sales target for November 2018, December 2018, April 2019 and May 2019.- Achieved personal sales target for March 2019 and May 2019.- Greatest improvement (by comparing all the pharmacy staff from different outlets) for personal sales target from January 2019 to February 2019.- Top 10 Salesperson (Ranked 10th, total 71 staff) for May 2019.

- Received, checked, labelled and processed biological specimens.- Performed laboratory tests in areas including Biochemistry, Blood Banking, Hematology, Immunology, Serology, Microbiology and Urinalysis.- Validated, reported and dispatched patients' test results.- Supervised and verified accuracy and efficiency of all work performed by junior laboratory staff and interns.- Performed in the surveillance to ensure hand hygiene compliance, in order to reduce and minimize Healthcare-Associated Infections / Nosocomial Infections.- Operated, maintained and/or calibrated an assortment of laboratory equipment such as Cobas C311, Cobas E411, Cobas U411, Bio-Rad D10, Sysmex XP100, Streck ESR Auto Plus, Alere Affinion AS100 (for C-Reactive Protein CRP, Glycated / Glycosylated Hemoglobin HbA1c and Albumin Creatinine Ratio ACR). Quality Control was performed daily, to ensure the accuracy and reliability of the test results.- Performed phlebotomy, venipuncture and venesection on donors and patients.- Performed Sterility Testing for Operation Theatre and Day Case.- Requested blood components from other hospitals and arranged the transport.- Involved in investigating transfusion reactions that happened during or after blood transfusion.- Involved in reporting and notifying the cases of infectious diseases.- Assisted Consultants in taking samples for the detection of Influenza Virus and Respiratory Syncytial Virus, and Fine Needle Aspiration Cytology (FNAC).- Performed External Quality Assurance (EQA) Programmes: IQAS for Hematology and RIQAS for Biochemistry.- Assisted in preparing monthly statistics for Blood Banking and Microbiology.- Involved in the process of preparation for ISO 15189 Medical Laboratory Accreditation by preparing Standard Operating Procedures.- Involved in inventory management.- Was appointed Secretary of Infection Control Link Personnel.- Certified Phlebotomist.- Patients' Compliments for May 2017, June 2017, August 2017 and October 2017.

- Assisted Research Supervisor on two Research Projects:(I) Isolation and Characterization of Microorganisms from Plant Vitalizer that manufactured by Yomeigen Japan Company.(II) Isolation and Characterization of Probiotics Lactobacillus sp. from Home-made Plant Vitalizer.Both projects were related to Microbiology. Skills involved: Aseptic Techniques, Staining Techniques, Spread Plate, Streak Plate, Pour Plate, preparation of media and reagents, etc.- Mentored Research Supervisor's Final Year Project Students.- Good Laboratory Skills were gained through hands-on experience.