Briana Culver Email & Phone Number

Hope Mills, Nc, Us

* Owner of the successful delivery of all implementation projects at the customers linked to my team * Manager of managers and consultants in my team (with focus on personal development, growth and happiness)* Is, together with the sales colleague, responsible for the KPI’s/performance of the team.* Scheduling & chargeability* Recruiting & onboarding* Delivery & operations (including commercial activities)* Realization of operational, financial and personal development goals* Governance on service quality delivered within the team that meets short and long term organizational and market goals* Actively define risks and remediate risk and execute operational activities from the risk treatment plan and controls

* Execute and Manage small to complex projects across multiple industries including Healthcare, Technology and Entertainment* Ensure Deliverables are of the highest quality for client satisfaction* Participate on client engagement steering committees as needed to set client expectations and issue and resolution management* Develop deep and valued, trusted relationships with both clients and internal teams* Take client's pain points and create actionable plans and strategic roadmaps* Develop processes that create structures, enabling business growth and scalability* Build and maintain performance and financial reports * Lead a delivery team from Initiate to Project Completion* Allocate AMS resources for projects across entities* Provide training and support to new team members

Tennessee, United States

• Initiate on-going ITSM efforts to simplify interactions between IT groups within ServiceNow • Work with IT groups and leadership to develop policies and rules of engagement • Mentor service managers and service providers • Develop and document process for updating or making changes to existing services • Manage Projects related to Support, Migration and Divestitures• Create and utilize metrics to manage projects, determine process improvement needs and create enhancements in the ServiceNow system

Plantation, Fl

* Project Delivery and Strategic focus with ServiceNow* Lead a team of Analysts, Technical Writers and Coordinators* Allocate resources for projects within the enterprise* Perform project audits through status reports and phase gate reviews* Create and review executive summary dashboards for the PMO with all projects including status, budget and strategic goals* Create and review executive presentations with PMO metrics and budget information* Coach and provide guidance to executive leadership, project sponsors and project champions on methodologies and techniques to encourage communication throughout organizational transformations from mergers and acquisition as well as technology transformations from projects* Utilize problem solving skills to decrease cost across the department* Project Management: Develop project schedules that include work breakdown, project milestones, dependencies and project deliverables* Project Management: Develop a project log with action items, risks and issues along with decisions made throughout the life of the project.* Provide continuous coaching to the PMO team, business analysts, data analysts, project managers, program managers, technical writers and coordinators* Train multiple applications throughout the organization from per diem employees to executive level employees in classroom settings, e-learning and on the job training* Collaborate across multiple departments and specialties to ensure proper application selection and proper workflow utilization* Elicit requirements using interviews, surveys, business process descriptions, use cases, feasibility studies, usability assessments, scenarios and value stream mapping to create Business Requirements Documents* Work with solution architects and development teams to create Functional Requirements Documents based on the business need* Utilize the Kaizen (clinical application of Lean) process to create future state workflows for process improvement

* Analyze end user requests and identify their true needs.* Collaborate and communicate with clients to ensure proper understanding of workflow needs and features that will assist in better business performance.* Utilize story boards and use case diagrams and verify all changes will meet current and future ONC and meaningful use certification guidelines.* Manage projects from kickoff to closure* Research, investigation, identification of root problems, and solutions design are a critical part of my duties.* Serve as a liaison between the training team, implementation team, development team, clients and the support team as a subject matter expert on various projects that range from clinical to quality reporting.* Lead on site training sessions for our end users, the providers and their staff how to fully utilize all the features of our gPM, EMR and ERW software to improve operational business process.* Conduct online training session for our end users when they requested additional training on the software and on any new version releases. * Developed videos, quizzes, slide shows and other informative resources for our e-learning platform.* Provided clients with best practices workflows to make their business thrive and created best practice workflow documents and quick tip documents which were updated with every release of our product.

Bachelor Of Science - Bs

Education record