Briana Culver Email & Phone Number

Hope Mills, NC, US

* Owner of the successful delivery of all implementation projects at the customers linked to my team * Manager of managers and consultants in my team (with focus on personal development, growth and happiness)* Is, together with the sales colleague, responsible for the KPI’s/performance of the team.* Scheduling & chargeability* Recruiting & onboarding*.

* Execute and Manage small to complex projects across multiple industries including Healthcare, Technology and Entertainment* Ensure Deliverables are of the highest quality for client satisfaction* Participate on client engagement steering committees as needed to set client expectations and issue and resolution management* Develop deep and valued, trusted.

Tennessee, United States

• Initiate on-going ITSM efforts to simplify interactions between IT groups within ServiceNow
• Work with IT groups and leadership to develop policies and rules of engagement
• Mentor service managers and service providers
• Develop and document process for updating or making changes to existing services
• Manage Projects related to Support, Migration and Divestitures
• Create and utilize metrics to manage projects, determine process improvement needs and create enhancements in the ServiceNow system

Plantation, FL

* Project Delivery and Strategic focus with ServiceNow* Lead a team of Analysts, Technical Writers and Coordinators* Allocate resources for projects within the enterprise* Perform project audits through status reports and phase gate reviews* Create and review executive summary dashboards for the PMO with all projects including status, budget and strategic.

* Analyze end user requests and identify their true needs.* Collaborate and communicate with clients to ensure proper understanding of workflow needs and features that will assist in better business performance.* Utilize story boards and use case diagrams and verify all changes will meet current and future ONC and meaningful use certification guidelines.*.

Bachelor Of Science - Bs

Education record