Projectmanager Autohero.Com Benelux
Developed a new retail venture in the Benelux under the name of Autohero.com for tech unicorn AUTO1 I Project manager leading a 5+ FTE team I Responsible for the growth strategy and execution of Benelux business operations (Autohero.com) I AUTO1: Active in 30+ countries, IPO in February 2021 at a 10+ billion valuation.Together with the team, we created an e-commerce organization specialized in high quality used vehicles with top-level services like; home-delivery, easy online order, and the right of return. The Project Manager is responsible for the company’s growth & development, stake-holder management, setting up partnerships, price negotiations, data management, structuring departments like: Operations, Inventory Management, (After)Sales and IT. Highlights• Digitalized car retail: Created an e-commerce platform where customers can easy order high quality (checked) vehicles while they enjoy excellent services. • Developed and maintained digital dashboards on costs, sales and processes in Excel/Google Sheets. • Formulated policy and procedures for all major departments like sales, operations, data-management, after-sales and IT. • Established KPI’s by defining variables such as lead time, costs and customer happiness (NPS). • Managed teams of different sizes, created efficient processes, set a fantastic social atmosphere, enabled people to excel in their own field. • Defined terms with suppliers for long-term contracts (with values up to 1 mil.+)• Became experienced in stakeholder management, as applied in every aspect of my responsibilities. • Analyzed major data-sets to enable the best strategic decisions.• Educated teams in multiple countries, with best-practices and extensive analyzes. • Coordinated legal challenges to prevent damages for future purposes. • Created an elaborate back-office system together with system engineers (IT). • Created a warranty insurance company (in-house) where customers insured possible future technical costs.