- Transformed IT support by promoting direct faculty communication, resulting in a 40% increase in faculty satisfaction and a significant enhancement in trust and morale within the department.- Instituted a personal approach to technical assistance, providing immediate solutions through direct calls and visits, leading to a 30% improvement in operational efficiency and technology utilization.- Mastered a diverse array of computing devices and software (including Mac and PC laptops, Android and Apple phones, Adobe CC, Office Suite, coding tools like MAXQDA, and statistical software like R, SPSS, MATLAB), ensuring a 25% faster resolution of technical issues.- Efficiently managed IT infrastructure using tools like Jamf Cloud, Apple School Manager, Microsoft Endpoint Management, and Active Directory, achieving a 35% reduction in system downtime and enhancing overall security and performance.

-Led quality assurance for RedList's Web and Mobile Apps, ensuring optimal functionality and user experience.- Created and executed automated test cases using Selenium and Appium, identifying and resolving critical bugs pre-deployment.- Fostered effective collaboration with development teams, facilitating smooth workflows and contributing to the timely delivery of software updates and features.

- As Shift Leader, effectively managed team operations, contributing to a 15% increase in customer satisfaction and operational efficiency.- Implemented new staff training protocols, leading to improved service quality and a reduction in order processing times.

- Managed and maintained over 200 mobile devices using MDM software, ensuring seamless operational support.- Designed and distributed weekly graphic publications, boosting company communication and morale.

- Managed and maintained over 200 mobile devices using MDM software, ensuring seamless operational support.- Designed and distributed weekly graphic publications, boosting company communication and morale.