Key responsibilities included designing and developing custom campaigns, adventures, and scenarios for Dungeons and Dragons games. Also responsible for leading and facilitating gaming sessions while ensuring that all players are engaged and having fun. Additionally, provided guidance and support to players, helping them navigate the game world and make strategic decisions. Critical to this role is managing in-game conflicts, resolving disputes, and maintaining a positive gaming environment for all players and guests. Required staying up-to-date on the latest game updates, expansions, and rule changes, as well as collaborating with players and guests to understand their preferences, gaming style, and objectives.

Developed training materials, videos, manuals, and best practice guides for staff on new technology, learning tools, and hardware. Led trainings for all stakeholders on technology tools both in-house and virtually. Created a digital badging system to highlight, showcase, and keep track of teacher learning. Curated the company’s digital repository for all learning materials. Co-managed the company LMS. Gathered and analyzed data to improve decision-making and drive productivity. Reduced the use of paper and physical record storage by 80%. Reduced time on task for multiple processes by 50% through streamlining and automation of existing practices. Collaborated with multiple departments to create lessons embracing and integrating technology in multiple subject areas outside the sciences. Expanded the use of AI tools on campus by 30% over 18 months. Co-created company policy on the use of and instruction in AI.

Created original curriculum for national implementation in specialized STEM training courses. Provided training in LEGO Education hardware and software, adhering to company guidelines and delivering effective instruction both online and in person for approximately 500 active teachers to date, often as the requested trainer at their campus. Addressed product-related inquiries from teachers and ensured they had the support needed to effectively employ LEGO Education resources in their classrooms. Drafted customized coaching plans for existing LEGO Education customers and aided them in implementing the program effectively. Actively engaged in monthly LEA Trainer events to stay updated on product knowledge, teaching skills, and coaching strategies. Led presentations at major state educational technology conferences multiple times with a proven record of increasing product interest and promoting sales.

Provide excellent customer service. As senior brick specialist, assist in coaching staff on best practices and maintain excellence in service. Educate staff and customers on new products. Engage customers with play opportunities and share with them features of products. Served as STEM product specialist giving demos on all technology-based products to both staff and customers.

Train new hires on best practices for customer service, sales, and product knowledge. Help management team implement plans for meeting and exceeding sales goals and KPI scores for each year. Assist in conflict management and de-escalation as needed.

Successfully boosted a struggling library program by reestablishing its importance within the school community and expanding its reach among students and faculty. Administered the annual library budget and major fundraising efforts to support the acquisition of new materials and resources, which brought more than $50,000 directly into the library and added over 5000 new books both in the library and in individual classrooms during the tenure. Fostered collaboration with all departments by creating specialized projects that integrated the library's resources into various subject areas, enhancing student learning across all grade levels. Designed, implemented, and aligned a brand new curriculum for the library based on state and national standards. Established an original STEM program and makerspace with curated lessons, annual showcases, and monthly themed activities that fostered creativity, problem-solving skills, and interest in other STEM initiatives on campus.

Developed specialized original curriculum for a pull-out gifted program based on topics tailored to student interests. Designed and implemented coding and robotics programs for students interested in pursuing computer science in high school and beyond. Improved an existing program to refocus its outcomes on STEAM learning as an enrichment tool for all students in first through fourth grades. Increased access and achievement in STEM learning for underrepresented students in multiple grade levels.