William Rickman Email & Phone Number

Avon, Ohio

Review and test newly developed website templates, website pages, and email templates across multiple operating systems/browsers/devices and rectify any errors/issues identified. Populate website pages with content, images, forms, and meta details. Coordinate with clients to ensure sites remain current and working as intended.

Cleveland/Akron, Ohio Area

Coordinated shipping of books and merchandise to distributors, retail establishments, press and customers. Monitored inventory, invoiced buyers and tracked payments. From 2018 to 2023, year-over-year, online store orders increased 192% and sales increased 196%. Maintained a successful shipping department as an individual, throughout. Managed social media.

Cleveland, Ohio, United States

Marketing team member focused on Dealer Tire's Points Plus customer loyalty program. Enrolled auto dealerships into Points Plus program and monitored/tracked customer-earned points, points adjustments and product orders. Assisted with customer service inquiries via email and phone. Created surveys and tracking documents to monitor goals and dealer.

Cleveland/Akron, Ohio Area

Marketing team member assisting with digital marketing communications initiatives. Social media, blogs, e-newsletters, online advertising campaigns through Google and Taboola.

Cleveland/Akron, Ohio Area

Marketing team member assisting with day-to-day operations. Enrolled auto dealerships into the Points Plus customer loyalty program and monitored/tracked points adjustments and product orders. Updated and enrolled dealership employees into Service Perks, ToyotaPRO Rewards, Nissan and Infinity’s AGP – Frontline Performance Driver, and Mercedes-Benz’s Star.

Cleveland/Akron, Ohio Area

The CMSD Rows program was developed to provide student athletes from Cleveland Metropolitan Schools an opportunity to experience the sport of rowing with hopes of making positive and lasting changes in these student athletes. Duties in this role included organizing an annual operating plan for programming, the students to be served, partnerships.

Cleveland/Akron, Ohio Area

Assisted team responsible for publishing ASM-branded books, handbooks and journals. Edited text, adjusted size, dimensions and resolution of charts/graphs for published materials. Proofed ASM online journals for consistency/formatting as part of preparation of transfer to new system.

Cleveland/Akron, Ohio Area

Assisted in digital asset tagging project, preparing company photo files for consolidation and transfer into a new storage system. The process involved researching assets, determining their value and adding the correct metaproperties (brand, sub-brand, packaging size, subject, theme, view, market, etc.), key words and descriptions to maximize future search.

Cleveland/Akron, Ohio Area

• Charged with oversight for precise, accurate, and timely press release production and processing, including all mission-critical communications and high-value accounts.
• Supervised and directed team of 8-10 Customer Content Specialists, quality checking copy and directing output to selected media outlets to meet deadlines; Coordinated training for Customer Content Specialists and.
• Supported sales team and consulted with client members on distribution and details for garnering media attention.
• Collaborated with multiple internal resources, and reviewed and resolved customer service issues.
• Led and contributed to regular meetings, tracked performance, and periodically reported to Content Services leadership.
• Cultivated durable and productive relationships with key accounts such as The Conference Board, Inc., Financial Relations Board, SiriusXM Radio, Alexandria Real Estate, and Verizon Communications.

Greater New York City Area

• Provided customer service and technical support for Tradeshow Press Kits, MediaRooms and Microsites.
• Functioned as liaison between business units, customers, colleagues and vendors.
• Converted customer provided templates to requests for news channels/microsites. Monitored development of the visual design and layout of the web sites.
• Ensured that all projects and customer orders were completed.

Greater New York City Area

• Copy edited news releases for major companies and directed press releases to appropriate media outlets.
• Proofread and coded client copy and ensured copy was formatted in Associated Press.
• Scanned and sized photographs to meet specifications and serve as liaison between PR Newswire’s Photo Desk and the clients.
• Serviced clients and media via telephone, e-mail and in person.
• Checked accuracy of staff work.

Greater New York City Area

• Copy edited news releases for major companies and directed press releases to appropriate media outlets.
• Ensured copy was consistent with Associated Press style.
• Formatted, proofread and coded client copy.
• Serviced clients and media via telephone, e-mail and in person.
• Continual contact with clients regarding their needs and concerns.
• Serviced clients and media via telephone

Greater New York City Area

• Processed and distributed client copy to client owned and company owned fax and e-mail lists.
• Serviced clients via telephone.
• Troubleshot customer complaints and problems.
• Closed down department each night, confirmed that all assignments were completed, and prepared department for next-day assignments.

Greater New York City Area

Coordinated graphics/animation production projects as the liaison between clients, producers and artists. Day-to-day actions included scheduling and supervising video loads, unloads, dubs and screenings; trafficking of completed materials; production of presentation reels in edit sessions; maintaining and updating compilation and demonstration reels, video.

Greater New York City Area

Responsible for booking interviews with various media sources, creating press kits, distributing band information for review, organizing/filing press coverage, and general office needs.

Bachelor'S Degree, Communications - Public Relations/Organizational Communications Concentration

Activities and Societies: Marist Crew

Certificate, Public Relations

Courses: • Public Relations Functions and Practices • The Press Release Workshop • Media Relations and Publicity Techniques •.

Education record

Division of Continuing and Extended Education classes: • Adobe Illustrator (24 course hours) • Adobe InDesign (24 course hours) • Adobe.