Carly Wright Email and Phone Number

Identifying process issues and gaps within the Operational Procurement department.Resulted in a 28% reduction in outstanding volume of purchase requisitions, among otherprocesses.33% reduction in headcount due to improvements across the departments processes.Various reporting created and implemented across the procurement department; allowing data analysis and graphical representation for operational volume, supplier cost increases/decreases and legal compliance.Automation… Show more Identifying process issues and gaps within the Operational Procurement department.Resulted in a 28% reduction in outstanding volume of purchase requisitions, among otherprocesses.33% reduction in headcount due to improvements across the departments processes.Various reporting created and implemented across the procurement department; allowing data analysis and graphical representation for operational volume, supplier cost increases/decreases and legal compliance.Automation of processes; including thinking creatively, researching and implementing various ideas. Working closely with the digital team for support where required.Working closely with other internal departments to improve cross functional processes - including Engineering, IT, Commercial and Customer Services. Show less

Lead and delivered a collaborative improvement project with Siemens to improve cross functional communication and processes. Defined and maintained a project plan to timescales with key stakeholder management.Resulted in a 17% drop in customer queries and a 37% quicker query resolution time.Increased employee engagement, allowed for resource planning and developed real timereporting.Investigative skills for query resolution, across a number of systems (Syncron, SAP, Maximo… Show more Lead and delivered a collaborative improvement project with Siemens to improve cross functional communication and processes. Defined and maintained a project plan to timescales with key stakeholder management.Resulted in a 17% drop in customer queries and a 37% quicker query resolution time.Increased employee engagement, allowed for resource planning and developed real timereporting.Investigative skills for query resolution, across a number of systems (Syncron, SAP, Maximo, SQL).Heavy involvement in the set up, implementation and maintenance of a new customer assetmanagement system (Maximo). Involved testing of the system, and creation/training of new processes.Managed the transfer of all internal data/stock from SAP to Maximo in one weekend. Analysed and maintained the integrity of the data throughout the project. Highlighted processing issues, and defined robust process countermeasures.Data analysis for stock consumption and exam requirements for depot maintenance schedules and availability. Show less

Managed a team of 5 to complete daily contractual SLA requirements.Relationship management with internal and external functions; warehousing, logistics, forecasting andinventory; including an in-depth knowledge of their associated processes and systems.Coach level in the “Unipart Way”; including implementation of lean techniques and facilitation.Yellow belt six sigma certified.Developed Standard Operating Procedures (SOP) contributing to achieving ISO 9001 status.SAP… Show more Managed a team of 5 to complete daily contractual SLA requirements.Relationship management with internal and external functions; warehousing, logistics, forecasting andinventory; including an in-depth knowledge of their associated processes and systems.Coach level in the “Unipart Way”; including implementation of lean techniques and facilitation.Yellow belt six sigma certified.Developed Standard Operating Procedures (SOP) contributing to achieving ISO 9001 status.SAP super user; involved in various system testing and implementation of changes.Close working relationship with the Production Units to ensure high kitting/stock availability levels. Show less

Main point of contact for queries from Siemens Material Controllers depots, utilising a variety of systems. Implemented and maintained visual management tools for KPI monitoring.

Money handling including refundsAssisting customers in finding and choosing suitable itemsHigh levels of customer interaction throughout the store with various queriesTraining in new products and various departments within the store (photo production, health products, beauty products)Time management between work and university requirements

Handling foodCustomer interactionHealth and safety training