Develop and implement procedures promoting maximum efficiency in the distribution center (DC) and optimize impact across the network. Build and lead teams and ensure the safety of all employees. Increase productivity via overall management, planning, organization and execution of day-to-day operations for the distribution center.

Launched a consulting practice to deliver excellence in operations and leadership to businesses and corporations in many industries including retail, 3PL, supply chain, transportation, package delivery and freight. Provide insights on all aspects of supply chain and logistics: financial, operations, people, process and service to drive continuous process improvement for businesses and distribution networks. ➤ Evaluate client effectiveness and recommend alternative work methods, procedures, controls and staffing to optimally align for maximum efficiency as seasonality and inventory needs require. ➤ Develop robust business relationships with prospective clients to drive results and deliver solutions for each unique situation.Strengths: Strategic Leadership – Operational Excellence – Analytical Thinking – Team Leadership & Motivation – High Velocity Fulfillment – Distribution Centers & Hubs – Employee Engagement – Talent Development – Training Programs – Succession Planning – Data Analysis – Cost Control – KPIs –P&L Management & Marketing – Work Methods, Procedures, Systems & Controls – Staffing – Resource Optimization – Budget Management – Customer Service – Business Relationship Management – Negotiation – Presentations – Maximum Productivity – Material Handling Equipment (MHE) – Order Fulfillment – Supply Chain & Logistics – Package & Freight Delivery – Worker Safety – Third-Party Logistics – Distribution Networks - Warehouse Layout – Problem Solving – Best Practices – Performance Evaluations – Change Management – Physical Security – Operational Efficiencies – Metrics – Strategic Accounts – Financial Performance – Package & Freight Delivery – Logistics & Supply Chain – 3PL – Distribution Centers

Actively recruited by Amazon as site lead for a new distribution center in Kansas City, MO. Promoted to a role expanding the underperforming Atlanta Amazon distribution center (DC) to a regional hub. Elevated performance and success in a highly complex 600,000-sq. ft. distribution center. Maximize productivity via overall management, planning, organization and execution of day-to-day operations for the distribution center with budget of $75M. Led a 900-member team with 11 direct reports.Won recognition for propelling a new location to Amazon’s #1 distribution center (DC) of 40 manual sort centers on a balanced scorecard of cost, safety, employee engagement and customer service. ➤ Set a new record for highest volume by a manual sort center of 363,000 packages in one day – 35,000 per hour – despite having only one month to train teams on new material handling equipment (MHE). Created a vibrant safety culture. ➤ Spearheaded succession planning and talent development, training and mentoring many high-potential individuals to become front-line managers. Established best practices cascaded throughout the organization; mentored other site leaders and teams.➤ Inspired, trained and coached a group of raw recruits and contract employees into a world-class order fulfillment and customer service team working at a fast pace in a high-stress environment with high employee engagement. ➤ Attained excellent customer service scores in high-velocity fulfillment by creating and communicating a strategic vision with clarity, identifying root causes of issues and resolving them. Empowered teams to find better ways to exceed customer expectations. ➤ Mentored and promoted 8 managers including 2 now managing distribution centers. ➤ Accelerated smalls processing 300%+ to 200 units per hour (UPH) while reducing costs 24%; introduced a bin/zone scanning process to handle higher volume without additional material handling equipment (MHE) as GM.

Recruited to improve operations for a high-volume workload under demanding conditions including short delivery timeframes. Managed deliveries for a pool distribution company. Enforced safety policies and procedures as a role model, coach and visionary leader. Led a 35-member team with 30 drivers and 5 managers.Spearheaded a major transformation in one year from an underperforming site with poor quality, service and financials to a profitable operation delivering reliable customer service with increased volume and quality. ➤ Improved service from 87% on-time delivery to 96% in the first 9 months via multiple tactics including restaffing the operations manager and dock manager positions to elevate performance.➤ Elevated dock productivity (labor hours and costs) from 83% to 98% using hourly tracking. Attained better employee engagement by moving workforce from 85% temp agency employees to 65% permanent employees. ➤ Increased revenue 8% by rescuing previously troubled relationships with customers (key accounts), earning their trust via improved reliability and building robust business relationships via personalized attention.Strengths: Strategic Leadership – Operational Excellence – Analytical Thinking – Team Leadership & Motivation – High Velocity Fulfillment – Distribution Centers & Hubs – Employee Engagement – Talent Development – Training – Succession Planning – Data Analysis – Cost Control – KPIs –P&L Management – Staffing – Resource Optimization – Budget Management – Customer Service – Business Relationship Management – Negotiation – Maximum Productivity – Material Handling Equipment (MHE) – Order Fulfillment – Supply Chain & Logistics – Package & Freight Delivery – Worker Safety – Third-Party Logistics – Distribution Networks - Warehouse Layout – Best Practices – Change Management – Physical Security – Operational Efficiencies – Metrics – Financial Performance – Package & Freight Delivery – Logistics & Supply Chain – 3PL – Distribution Centers

Promoted within 2 years to managing director overseeing 40 distribution centers in 9 states with annual budget of $80M+. Recruited internally for a regional role promoting worker safety. Built and motivated a dynamic team to accomplish ambitious objectives in a fast-paced, high-volume environment with complex demands. Led a 2,100-member team with 9 regional staff and 30 senior managers. Improved real inbound service from 95.2% to 98.1% in 90 days, elevating customer satisfaction by tracking exception scanning throughout the day and mitigating issues; solved operational problems while increasing service offerings. ➤ Increased employee engagement and employee morale by creating a succession planning and talent development program, the Leadership Council, for high-potential employees. Promoted 100% of participating front-line leaders in 18 months.➤ Improved audit performance to receive a passing score for the first time in 5 years. Established best practices cascaded to other regions struggling to pass audits. Strengths: Strategic Leadership – Operational Excellence – Analytical Thinking – Team Leadership & Motivation – High Velocity Fulfillment – Distribution Centers & Hubs – Employee Engagement – Talent Development – Training Programs – Succession Planning – Data Analysis – Material Handling Equipment (MHE) – Order Fulfillment – Supply Chain & Logistics – Package & Freight Delivery – Worker Safety – Third-Party Logistics – Distribution Networks – Warehouse Layout – Problem Solving – Best Practices – Performance Evaluations – Change Management – Physical Security – Operational Efficiencies – Metrics – Financial Performance – Package & Freight Delivery – Logistics & Supply Chain – 3PL – Distribution Centers

➤ Built a world-class, unified team as hub manager by unifying disparate groups within the hub and improving morale. ––––––––––––––––––––––––Foundational experience including a history of rapid promotions with FedEx Ground. Strengths: Strategic Leadership – Operational Excellence – Analytical Thinking – Team Leadership & Motivation – High Velocity Fulfillment – Distribution Centers & Hubs – Employee Engagement – Talent Development – Training Programs – Succession Planning – Data Analysis – Material Handling Equipment (MHE) – Order Fulfillment – Supply Chain & Logistics – Package & Freight Delivery – Worker Safety – Third-Party Logistics – Distribution Networks – Warehouse Layout – Problem Solving – Best Practices – Performance Evaluations – Change Management – Physical Security – Operational Efficiencies – Metrics – Financial Performance – Package & Freight Delivery – Logistics & Supply Chain – 3PL – Distribution Centers