- Curate promotional and limited release offers for the Best Buy Drops mobile app program- Designed end-to-end process for unique holiday sales events leveraging Best Buy Drops- Collaborate with engineers, product managers, and category teams to bring strategic priorities to life- Work closely with marketing to amplify Best Buy Drops strategic messaging

- Create key promotional offers and messages to use in various vehicles such as Top Deals, sale events, and the Black Friday digital ad- Collaborate with vendor partners on promotional strategies- Execute on promotional pricing for both the nationwide retail and dotcom spaces- Analyze industry pricing to ensure promotional plans are competitive in the marketplace- Responsible for collecting funding from vendor partners for promotions, marketing, and merchandising activities

- Managed technical support for users of GoldFynch eDiscovery through multiple channels- Provided live product demonstrations and onboarded new sign-ups- Analyzed key pain points in the software and provided feedback to the development team for future feature updates and improvements

- Provided technical support to faculty and students and maintained public workstations- Documented job responsibilities and developed training handbook for the Library IT role- Created standardized processes for computer setup- Prepared fleets of laptops for full-time employees and students to rent in March 2020 as a response to the pandemic

- Merchandised and operated on-site 1,000+ employee store- Gained customer insights on desired products and collaborated in selection process- Identified gap in cross-location product forecasting and developed market-specific forecasting tool to support six Sony Interactive Entertainment west coast offices

- Assisted customers with purchase decisions and fulfilled online orders- Performed store opening and closing responsibilities- Coached employees on sales strategies, including role playing scenarios

- Helped customers with technology product selection and engaged in loss prevention practices- Monitored individual and department metrics and adjusted approach as needed to achieve goals- Consistently earned sales recognition of revenue, protection plans and credit card applications