Cherelle Wright Email & Phone Number

Greater Augusta Area

Evans, Georgia, United States

• Delivered tutoring sessions to 5 students, resulting in them achieving a 90%+ score on all curriculum assessment tests
• Actively assessed students pain points to adjust course to fit student’s needs
• Provided strategic leadership while working to achieve student’s long-term goals and maintain organization’s vision
• Condensed complex information into simple talking points

• Written 79 articles for businesses with a 99% acceptance rate
• Determined the clearest and most logical way to present information for greatest reader comprehension
• Met with subject-matter experts to ensure specialized topics are appropriately addressed

Osan, Gyeonggi, South Korea

• Taught beginner English to 9 kindergarten students, achieving a 100% graduation rate
• Managed and instructed students while actively responding to feedback and adjusting the course to fit their needs
• Improved elementary students quarterly test scores by 10%
• Created engaging lesson plans designed to meet specific educational goals and simplify complex information
• Collaborated with co-teacher and other staff to brainstorm and successfully execute school projects throughout the… Show more
• Collaborated with co-teacher and other staff to brainstorm and successfully execute school projects throughout the year Show less

• Delivering superior and professional service to clients whileaccessing their pain points and providing solutions
• Maintained an average 100%+ customer satisfaction score
• Scheduled service maintenance calls and handled the logisticsfor customer equipment and returns
• Averaged 5 sales per month by suggesting products that wouldbenefit clients and reach sales quota

Spartanburg, South Carolina

• Performed quality control operations on receivers and maintained quality standards of at least 98%
• Sorted receivers according to defect test result
• Used environmentally-friendly tools and processes to test, refurbish and move units to the internal supply chain for redeployment to customers
• Maintained cross-functional collaboration with other production associates to ensure department quality standards were met
• Offered various strategies that could improve work performance… Show more
• Offered various strategies that could improve work performance, output, and safety Show less

Augusta, Georgia Area

• Used multiple system databases to provide varied services for customers in Mississippi, Louisiana, and Arkansas
• Researched and analyzed customer accounts for bill discrepancies and customer clarification
• Served as a liaison between customers and field agents, supervisors, and other departments
• Received a high-volume of inbound calls, meeting call quality and metric goals

Mokdong, Seoul, South Korea

• English as a foreign language teacher
• Followed lesson plan guide for school and implemented group projects at the end of class
• Teacher for 30 students (elementary and middle school)
• Graded students for performance and testing

Columbia, South Carolina Area

• Consistently negotiated and closed sales in the consumer electronics departments
• Provided product recommendations founded on superior technical product knowledge
• Developed at least 5 new customer accounts weekly by offering products at a competitive rate
• Skilled at building positive relationships and communicating well with customers of all socioeconomic backgrounds
• Worked as a team to meet departmental sales goals
• Placed customer orders… Show more

Augusta, Georgia Area

• Worked as a contract agent in the prepaid department for Verizon Wireless
• Received high-volume inbound calls from irate customers regarding their bills and de-escalated the situation, ensuring customer satisfaction
• Data entry for customer accounts, inputting customer information as well as sending information to colleagues

Johnston, SC

• Enthusiastically greeted customers and provided assistance when needed
• Completed visual merchandising to the sales floor, based on store plan-o-gram
• Frequently performed store logistics by scanning delivered merchandise into inventory using a bar code scanning device
• Worked as a cashier, handling large sums of money and closing register at the end of the day
• Counted final sales revenue for the day and filled out ledger documenting transactions