Joanna Wright Email & Phone Number

United Kingdom

Durham, England, United Kingdom

• At Waterstons, I provide a consulting service and configure Freshservice (an IT Service Management tool) internally and externally. This platform helps to streamline processes, aligned with ITIL, where I advise best.
• Implementation Engineer | Specialising in API integrations and troubleshooting.
• Onboarding Specialist | Leading setup, user training and onboarding processes to enhance user adoption and satisfaction.
• Solutions Architect | Designing, gathering requirements, refining solutions, and performing testing to achieve client goals.
• Product Consultant | Engaging with clients and empathising with users to provide support and foster long-term relationships.
• Platform Expert | Collaborating with stakeholders and vendors, overseeing governance to ensure best use of the platform.

During my University placement year, I worked with incredible people in the Software Development Team (and a range of exciting technologies) to develop creative solutions for fascinating projects. As a consultant, I had the opportunity to work closely with clients and translate new ideas into operational reality.

Hull, United Kingdom

• Over the festive period, I help my family's business by welcoming customers on collection days and delivering their order.This helped me to:
• Raise my commercial awareness by understanding the marketplace to improve the business' success.
• Sharpen my customer service skills by building relationships with customers to retain them in business.

• After keeping proactive in a time with limited opportunities, I was selected to participate in the Internship Experience UK - Technology to help me understand the opportunities available in technology, develop key.
• Partaking in sector overviews and expert skills sessions delivered by Accenture, Amazon, Bloomberg, Goldman Sachs, Google, and Vodafone.
• Acting as a project manager, in a real-life scenario, by organising the implementation of facial verification in a UK banking app.
• Taking criticism to improve my work, as well as mark and review my peers' project.

Hull, United Kingdom

• I worked as a versatile and reliable team member at the restaurant by taking on the role of waitress, allowing me to:
• Amplify my essential communication skills by learning how to be diplomatic.
• Engage as a versatile and reliable team member by attending to various needs.

Bsc Computer Science With Industrial Placement (Human-Computer Interaction), Computer Science

Activities and Societies: Computer and Technology Society (NUCATS), Ski and Snowboard Club (NUSSC) and Wind Band (NUWB).Final Result.

A Level: Biology (A), English Literature (B). Btec Sub. Diploma: Ict (D*)

Activities and Societies: ICT Student Council, Student Open Day Volunteer