Kenny W. Email & Phone Number

Irvine, California, US

• Responsible for various IT related tasks, involving but not limited to Computer Assembly, Repair and Upgrade.
• Gained excellent experience in system operations and various types of hardware and software.
• Gained experience in Data Entry, and File and System updating/maintenance.
• Develop & Maintain Company's website. Design code and troubleshoot web solutions.
• Provided system-operations training, web page creations, and general customer service.
• Performed backups and data restoration of clients' hard drives and systems.

Dallas, Texas, US

• I support various platforms across Public Cloud Platforms AWS & Azure.
• Create safe, secure, and repeatable automation (CICD) pipelines to production so that development teams can self-service utilizing tools such as Ansible, Terraform, Bamboo, Bitbucket, and Azure DevOps
• Influence and create new designs, architectures, and standards around secret management and access control using Hashicorp Vault
• Implement alerting, monitoring, and capacity management systems for the management of our platform’s health and mission-critical systems
• Leverage tools/languages such as Kubernetes, SumoLogic, Logic Monitor, Consul, PowerShell, CloudFront, New Relic
• I’ve created PowerShell automation/script, which scraps New Relic API configuration and converts to Terraform code to transition management of alerts and policies via infrastructure as code.

US

• Design Solutions and implement and test
• Improve and Advance the CI/CD processes
• Ensure system security through industry standards
• Build tools to monitor the health of the application
• Work fully integrated with the development and product team to ensure high performance and reliability across all tiers of the stack
• Help create product requirements and manage implementation for projects related to company's technology platform

US

US

• Contributing to the overall engineering, design, implementation and high-level support of all existing and new.NET Applications running on Microsoft Windows. As a member of the operations team, I work closely with our.
• Install new.NET and ASP applications on Windows Server 2003,2008 and 2012.
• Automate processes, deployments and installations using power shell and HP Server Automation software
• Proactively monitor windows environment and.NET applications for anomalies and errors, report and escalate issues
• Provide the required daily support, maintenance, and management of the platforms
• Provide 24x7 on-call support for various applications running on multiple platforms (Windows and Linux)

Abingdon, Oxfordshire, GB

Management of all IT related equipment and tasks.

New York, NY, US

• Managed Projects & Operational Readiness department in operational documenting and communication of root cause and analysis, including incident management, project management of new release and application deployment.
• Completed troubleshooting and diagnostics of applications, using synthetic monitoring, application performance management, and end-user monitoring applications as well as instrumentation of APM on multiple technologies.
• Reduced mean time to resolution of production bugs and errors from average 30 days to one. Improved user experience and cost of monitoring each year by 10% to 30%, saving in operational expenditure.
• Improved overall application performance and monitoring procedures by identifying bottlenecks, recovery procedures, and unexpected errors while improving infrastructure scalability.
• Implemented several systems to automate routine tasks and procedures in the network operation center, which improved employee productivity and reduced associated labor costs.
• Awarded for work performance within company ranked in top 5% best performing for two years.

London, GB

• Develop, test, install, configure and troubleshoot computer hardware and software. As part of this process, create proper documentation, diagrams and other detailed instructions to help other employees make the best.
• Setting up user accounts
• permissions and passwords
• Overseeing security of all systems, especially the Internet
• Installing anti-virus protection
• Fixing network faults

New York, NY, US

• Implemented server development and deployment, locally and remotely, including appliances such as Websense, Windows server 2003/2008, Exchange, Hyper-V, Symantec Ghost Server, Symantec Endpoint servers, and BlackBerry.
• Supervised user account provisioning, workstation deployments, and hardware troubleshooting.
• Performed Windows migrations and upgrades, including desktop/server operating systems and mail servers for multiple hosts, 400 workstations, and ten virtual machines.
• Served as liaison for all IT vendors and third-party administrators.

New York, NY, US

• Set up Bloomberg professional workstations. Facilitated user account provisioning, workstation deployments, and hardware troubleshooting. Created scripts for automating data gathering, deployments, and graphical user.
• Resolved staff issues and ensured compliance with company policies and FINRA regulations.
• Participated in technology infrastructure planning, coordinated with contractors, management, and staff in department relocations.
• Supervised Windows migrations and upgrades, including Windows 7, Windows Server 2003/2008, and Exchange for six servers and 200 workstations.
• Utilized frameworks, such as Microsoft SharePoint, Joomla, Drupal, and others. Tracked tasks and issues using Atlassian products, such as JIRA and Confluence.

• to Systems Administrator after a creating an Advertising Content Management System to assist in acquiring media with less effort from partners and clients while keeping errorless tracking and record
• Lead US Systems Administrator / Diagnostics and Repair of Computer Software and Systems / Unit testing and Quality Assurance of all interfaces developed.
• Assisted in Server Development and Deployment / Maintained and managed multiple Servers, Locally and Remotely in Offices in London, China, Netherlands and US.
• Elevated staff-satisfaction index from 63% to 92% within two years; ensured the swift resolution of staff issues to preserve a productive working environment while complying with company policies.
• Lead in 08'-09' Technology Infrastructure Planning / Coordinated with Contractors, Management and Staff to assist in Office relocation into Newly Constructed Building/Offices.
• Lead in Technology Inventory Management, VOIP, Mailing list, Video Security Systems, Google Apps Services and Microsoft Domains of US offices.

Brooklyn, New York, US

• Responsible for running an efficient main office and fielding inquires and request from staff, students and families. Collector and keeper of vital student records and data essential to model interim assessment and.
• Responsible for student registration, administration and maintenance of child and records, Administrative Duties.
• Responsible for gathering important information and creating statistical analysis and report of school data.
• Ensures that all requirements have been met prior to graduation and that diplomas are factually correct.
• Assistant to Director of Operation with daily tasks and Supporting a School Network of staff.Responsible for Shipping & Receiving, Inventory Control.
• Assisted in Coordination of School Events and gatherings.

• Responsible for various IT related tasks, involving but not limited to Computer Assembly, Repair and Upgrade.
• Diplomatically resolved customers' complaints on as needed basis.
• Assisted lead Web Developer. Creating over twenty multipage sites on a weekly basis.
• Analyzed and Troubleshoot systems and proprietary tools and systems.
• Maintained all record keeping procedures without error for small internet advertising firm.
• Assisted in Creative efforts and developing new concepts. Web based database Management.

New York, NY, US

• Responsible for various IT related tasks, involving but not limited to Computer Assembly, Repair and Upgrade and Site Management.
• Routinely resolved customers' complaints on as-needed basis.
• Assisted Lead Web Developing using Cold Fusion
• Analyzed and Troubleshoot systems and proprietary tools and systems.

Itil Certification, Information Technology Infrastructure Library; Electronic Technology

Education record

Education record

Associate'S Degree, Business Technology