Responsible for various IT related tasks, involving but not limited to Computer Assembly, Repair and Upgrade. ● Gained excellent experience in system operations and various types of hardware and software.● Gained experience in Data Entry, and File and System updating/maintenance.● Develop & Maintain Company's website. Design code and troubleshoot web solutions.● Provided system-operations training, web page creations, and general customer service.● Performed backups and data restoration of clients' hard drives and systems.

I support various platforms across Public Cloud Platforms AWS & Azure.● Create safe, secure, and repeatable automation (CICD) pipelines to production so that development teams can self-service utilizing tools such as Ansible, Terraform, Bamboo, Bitbucket, and Azure DevOps● Influence and create new designs, architectures, and standards around secret management and access control using Hashicorp Vault● Implement alerting, monitoring, and capacity management systems for the management of our platform’s health and mission-critical systems● Leverage tools/languages such as Kubernetes, SumoLogic, Logic Monitor, Consul, PowerShell, CloudFront, New Relic● I’ve created PowerShell automation/script, which scraps New Relic API configuration and converts to Terraform code to transition management of alerts and policies via infrastructure as code.● Assisted in team-related decision-making, creating standards and procedures. Performed training on topics for new and old team members. Assisted in managing collaborative efforts with numerous teams.

● Design Solutions and implement and test● Improve and Advance the CI/CD processes● Ensure system security through industry standards● Build tools to monitor the health of the application● Work fully integrated with the development and product team to ensure high performance and reliability across all tiers of the stack● Help create product requirements and manage implementation for projects related to company's technology platform

Contributing to the overall engineering, design, implementation and high-level support of all existing and new .NET Applications running on Microsoft Windows. As a member of the operations team, I work closely with our internal QA and Development teams to design new systems, find solutions to problems, plan and execute successful launches. Employ existing automation tools and build new ones to successfully maintain the QA and Production environments.● Install new .NET and ASP applications on Windows Server 2003,2008 and 2012.● Automate processes, deployments and installations using power shell and HP Server Automation software● Proactively monitor windows environment and .NET applications for anomalies and errors, report and escalate issues● Provide the required daily support, maintenance, and management of the platforms● Provide 24x7 on-call support for various applications running on multiple platforms (Windows and Linux)● Provide input to team projects and suggest solutions in team meetings● Plan and support software releases in conjunction with Project Managers, QA teams, DBAs and Developers● Provide day-to-day support to clients via a ticketing system and limited over-the-phone support● Handle production outages and issues in a timely and effective manner (Windows and Linux)● Document procedures, application installations and environment configurations● Creating Automation utilizing Chef for Configuration of Servers, Applications and Monitoring

Management of all IT related equipment and tasks.

Managed Projects & Operational Readiness department in operational documenting and communication of root cause and analysis, including incident management, project management of new release and application deployment, knowledge transfers, and monitoring external and internal applications. Led engineer instrumentation, architect, and transition of synthetic monitoring from one vendor to another. Integrated automation of multiple products and offered to suit business need and provide KPIs. Processed quality assurance and analytics of releases to production of application code changes and deployments to sites of various countries. Directed application performance and end user monitoring system deployments, management, maintenance, and user training of various applications.● Completed troubleshooting and diagnostics of applications, using synthetic monitoring, application performance management, and end-user monitoring applications as well as instrumentation of APM on multiple technologies and platforms.● Reduced mean time to resolution of production bugs and errors from average 30 days to one. Improved user experience and cost of monitoring each year by 10% to 30%, saving in operational expenditure.● Improved overall application performance and monitoring procedures by identifying bottlenecks, recovery procedures, and unexpected errors while improving infrastructure scalability. ● Implemented several systems to automate routine tasks and procedures in the network operation center, which improved employee productivity and reduced associated labor costs. ● Awarded for work performance within company ranked in top 5% best performing for two years. ● Presented use of application performance monitoring to various companies at user groups around New York City. ● Served as liaison of application performance metric, reducing application average response time of five seconds to two microseconds.

Develop, test, install, configure and troubleshoot computer hardware and software. As part of this process, create proper documentation, diagrams and other detailed instructions to help other employees make the best use of new technologies. ● Setting up user accounts● permissions and passwords● Overseeing security of all systems, especially the Internet● Installing anti-virus protection● Fixing network faults● Technical support for people using the network● Training staff on new systems● Day to day admin and monitoring of network use● Planning future improvements● Suggesting IT solutions to business problems● Making sure all IT meets industry standards● Supervising helpdesk staff

Implemented server development and deployment, locally and remotely, including appliances such as Websense, Windows server 2003/2008, Exchange, Hyper-V, Symantec Ghost Server, Symantec Endpoint servers, and BlackBerry Enterprise Server. Oversaw hosted services provided by Google, SchoolDude, and Infinite Campus. Recommended solutions for staff issues and complied with school policies. ● Supervised user account provisioning, workstation deployments, and hardware troubleshooting. ● Performed Windows migrations and upgrades, including desktop/server operating systems and mail servers for multiple hosts, 400 workstations, and ten virtual machines.● Served as liaison for all IT vendors and third-party administrators.

Set up Bloomberg professional workstations. Facilitated user account provisioning, workstation deployments, and hardware troubleshooting. Created scripts for automating data gathering, deployments, and graphical user interfaces. Delivered diagnostics and repair of computer software and systems as well as software restorations, utilizing custom and proprietary technologies, such as Ghost, Dell restoration software, Clonezilla, SuperDuper, and others. Delegated server development and deployment, maintaining and managing multiple servers, locally and remotely, including web security appliances, such as Websense, background information collection appliances, and complaints. Built custom Intranet websites aimed at increasing internal communication. ● Resolved staff issues and ensured compliance with company policies and FINRA regulations. ● Participated in technology infrastructure planning, coordinated with contractors, management, and staff in department relocations. ● Supervised Windows migrations and upgrades, including Windows 7, Windows Server 2003/2008, and Exchange for six servers and 200 workstations. ● Utilized frameworks, such as Microsoft SharePoint, Joomla, Drupal, and others. Tracked tasks and issues using Atlassian products, such as JIRA and Confluence.

to Systems Administrator after a creating an Advertising Content Management System to assist in acquiring media with less effort from partners and clients while keeping errorless tracking and record ● Lead US Systems Administrator / Diagnostics and Repair of Computer Software and Systems / Unit testing and Quality Assurance of all interfaces developed.● Assisted in Server Development and Deployment / Maintained and managed multiple Servers, Locally and Remotely in Offices in London, China, Netherlands and US.● Elevated staff-satisfaction index from 63% to 92% within two years; ensured the swift resolution of staff issues to preserve a productive working environment while complying with company policies.● Lead in 08'-09' Technology Infrastructure Planning / Coordinated with Contractors, Management and Staff to assist in Office relocation into Newly Constructed Building/Offices.● Lead in Technology Inventory Management, VOIP, Mailing list, Video Security Systems, Google Apps Services and Microsoft Domains of US offices.

Responsible for running an efficient main office and fielding inquires and request from staff, students and families. Collector and keeper of vital student records and data essential to model interim assessment and data-driven instruction.● Responsible for student registration, administration and maintenance of child and records, Administrative Duties.● Responsible for gathering important information and creating statistical analysis and report of school data.● Ensures that all requirements have been met prior to graduation and that diplomas are factually correct.● Assistant to Director of Operation with daily tasks and Supporting a School Network of staff.Responsible for Shipping & Receiving, Inventory Control.● Assisted in Coordination of School Events and gatherings.● Assisted in office planning, installation and setup for school first year opening.● Assisted in all system setup and maintenances of networked computers, projectors, printers and scanners.

Responsible for various IT related tasks, involving but not limited to Computer Assembly, Repair and Upgrade. ● Diplomatically resolved customers' complaints on as needed basis.● Assisted lead Web Developer. Creating over twenty multipage sites on a weekly basis.● Analyzed and Troubleshoot systems and proprietary tools and systems.● Maintained all record keeping procedures without error for small internet advertising firm.● Assisted in Creative efforts and developing new concepts. Web based database Management.● Created and Maintained Server Domain Names Registrations and Network / Site Utilization.

Responsible for various IT related tasks, involving but not limited to Computer Assembly, Repair and Upgrade and Site Management. ● Routinely resolved customers' complaints on as-needed basis.● Assisted Lead Web Developing using Cold Fusion● Analyzed and Troubleshoot systems and proprietary tools and systems.