My role was to assist with managing Joie de Vivre hotels in transition. Projects:>Hotel Theodore (currently Saguaro Hotel), Scottsdale AZActing General Manager. Duration- 10 weeksManaged distressed property during transition from being bank owned and operated to new owners and JdV management. Began process of instilling JdV culture and systems with a very lean, under-supported staff. Facilities were extremely neglected, supplies were minimal and customer satisfaction was at an all time low. Despite the challenges I was able to raise employee moral, and shore up customer satisfaction until the new General Manager could be hired. >Laurel Inn, San Francisco CAActing Operations Manager. Duration- 8 weeksAssisted new General Manager in efforts to streamline operations, train staff, revise corporate account billing set-up, and manage leisure group inquiries.>White Swan Inn and Petite Auberge, San Francisco CAActing General Manager. Duration- 5.5 monthsDuring my time at managing these two hotels I put JdV Peak Operating Procedures in place, tightened up front desk operations, and banking procedures. I also worked to address challenging employee issues, caught up on overdue employee reviews, and completed budgets and business plans for both hotels.

As General Manager of the Phoenix I managed 18 employees and a 44 room hotel on the edge of the Tenderloin. Particular challenges were managing the influences of the gritty neighborhood and working with a tight budget to meet elevated guest expectations. I handled all aspects of running the business and excelled at maintaining the funky vibe of the hotel while increasing revenue, cutting costs and growing customer satisfaction. I managed soft renovations of the guestroom and lobby, and had a large part in the design of these spaces. I also planned and managed the gut renovation of 40 bathrooms over several years, as well as the exterior painting of the hotel. I hired and mentored the Front Office Manager so that she was able to take the role of Hotel Manager when I left. I managed a difficult relationship with the then restaurant owners balancing the needs of the two businesses while limiting the impact outdoor events had on hotel guests. As the ‘rock n’ roll’ hotel the Phoenix Hotel always had interesting guests, unique employees and was never boring!

A position which I helped to develop at Joie de Vivre that became a vital support to the company. As the Host Liaison Coordinator I was trained to work at the front desk of all the Joie de Vivre hotels and to assist with operations and training as needed. This included helping to set up operations at new hotels, hands on training and assessment of staff while working as a ‘fresh set of eyes’ and ensuring that the JdV standards were being met. When additional Liaisons were hired I worked as the Coordinator to manage their scheduling, as well as their supervision and evaluations.I also worked as Interim Front Office Manager at several hotels (including the Water’s Edge in Tiburon) and as Interim General Manager at the Bijou Hotel when those positions were open. When I began this role JdV had 6 hotels and when I ended there were 25. I left this position to take become the General Manager at The Phoenix Hotel.

I worked one year as a Host at this small, but elegant B&B. I greeted guests, took reservations, checked guests in and out, took guests on tour of property, provided concierge service, limited room service, and assisted with room inspections. For a short time my role included baking breakfast for guests.

I worked for three years at the Polk Street location as the Operations Manager. I supervised the staff, did payroll, scheduling and training. The job required a good knowledge of clothing styles, both new and old, and an understanding of what would sell.