Contracted full-time to Optum (UnitedHealth Group) as IT Technical Writer. Writes facilitator guides and presentations for a State Government Solutions project supporting state Medicaid operations. Collaborates closely with project manager and SMEs to balance priorities, adhere to shifting deadlines, and ensure technical accuracy, all while implementing sound instructional design principles. Contributes team resources, including project glossary and system instructions.

JobBOSS Shop Management Solutions, formerly an Exact company, was acquired by and merged into ECi Software Solutions in January 2018. JobBOSS serves over 7,000 manufacturers with software and business support, offering one of the industry’s most flexible manufacturing shop management (ERP) software solutions. As Senior Technical Writer for JobBOSS, Stephanie Jennings wrote a wide range of customer-facing documentation, including installation guides, release notes, system requirements, and integrated web-based help systems for eight software applications. Established writing standards, templates, style guide, and processes, including agile development, branching, and testing processes. Re-architected content to improve findability, usability, and SEO, and to maximize reuse. Collaborated on UI design, labels, and system messaging. ✰ Reduced duplicate help suite content by 34% (total number of unique files). ✰ Streamlined 5 installation guides into a single, succinct guide in 6 weeks. ✰ Generated responsive HTML5 help suite and a single-sourced quick-start guide for a new web-based application in 8 weeks. ✰ Deployed templates and style sheets to rebrand 2500 files in 2 weeks. ✰ Researched new CMS, translation, and SME review technologies; evaluated transitions to RoboHelp and top-navigation web-based HTML.

TeamQuest Corporation, a HelpSystems company, is a global leader in IT Service Optimization software, specializing in Infrastructure Monitoring, Capacity Planning, Capacity Management, and Business Value Dashboards. As a Technical Instructional Designer, internally know as Product Documentation Specialist II, coordinated course design between departments. Wrote learning objectives, storyboarded courses, and executed curriculum development strategies using Bloom's taxonomy and the ADDIE model. Interviewed engineers and trained Services team on new features. Tailored programs to dually support B2B services and internal on-boarding. Created PowerPoint presentations, training manuals, videos, quizzes, hands-on interactions, and illustrations to support hybrid, multi-modal learning scenarios. Managed complex projects including new training courses, user experience testing, certifications, process improvements, content publication, and staff continuing education initiatives. Wrote and edited commissioned reports and technical software documentation. Joined as Specialist I and was promoted based on merit to Specialist II at the headquarters of this global software company. ✰ Developed one software classroom training course 35% faster than the industry standard, when the company purchased a new product but on-boarded no SMEs to assist. ✰ Cut printing costs by 15–20% ($10K–$12K annually) by optimizing publication. ✰ Converted >2000 pages from Microsoft Word to Adobe FrameMaker, developing a workflow to integrate presentation graphics in print media. ✰ Wrote and managed dozens of cross-functional communication projects throughout the content life cycle, collaborating with Product Management, Engineering, Services, Sales, Marketing, HR, and external vendors. ✰ Doc team’s illustrator, archivist, and technology researcher: Analyzed new software, reported recommendations, developed implementation plans, and created team SharePoint website.

Center for Transportation Research and Education (CTRE) at the Iowa State University researches and creates new knowledge and practical tools for transportation professionals in the areas of safety, infrastructure management systems, and sustainability.As a Technical Writer and Editor for CTRE, Stephanie Jennings gathered, edited, and summarized complex technical information, creating supporting documents to communicate research initiatives and disseminate findings throughout the organization and the industry. ✰ Wrote, edited, and designed technical summaries and research reports. ✰ Developed quick-reference cards, illustrations, and textbook content for a $425K government-funded education initiative. ✰ Wrote and structured content for compliance with Section 508 federal regulations. ✰ Coordinated and scheduled publication with print vendors.

Iowa State University is the nation's most student-centered public research university. 100 majors. 800 clubs. Voted the No. 1 place to work in the Best of Story County awards.As a Teaching Assistant and Tutor for Iowa State University, Stephanie Jennings developed coursework and taught freshman composition. Supported interdisciplinary student learning at the Writing and Media Help Center (WMHC) and the Studio for New Media (SNM). Planned, created, and published instructional content. ✰ Developed the syllabus and coursework, and taught English 101. ✰ Wrote eLearning resources, quick-start guides, marketing content, and other supplemental materials for WMHC, SNM, and the Department of English. ✰ Tutored individual students to strengthen grammar, writing, and multi-media communication skills.

Cambrex is an innovative life sciences company with a refreshingly human approach. Driven by passion, our pharmaceutical products, expertise and technologies accelerate our customers’ small molecule therapeutics into markets across the world. Cambrex has 35+ years of active pharmaceutical ingredient (API) development and manufacturing expertise, a growing team of more than 1,200 experts and a strong presence in the USA and Europe,As the Quality Assurance Administrative Assistant for Cambrex, Stephanie Jennings edited, formatted, and published a variety of critical documentation deliverables, including reports, government filings, and standard operating procedures. ✰ Fulfilled DEA federal regulatory requirements. ✰ Served as Document Controller for QA.