• Accountable for defining and executing go to market strategy and offerings for rapidly growing Professional Services team in support of innovative solution implementations as well as ongoing configuration and operations of Lavastorm Software.• Oversaw services revenue growth from under $US 2M per year to approx $US 9M per year• Accountable for Professional services staffing, budget, and revenue.• Led extreme emphasis on customer satisfaction for all Professional Services work – all key customers are fully satisfied and referenceable accounts.• Led expansion of Global Professional Services team to staff of 45+, in support of services work at over 25 global customers, including customers in North America, Europe, Asia, Australia, and Africa. Defined and matured organization structure, processes, and executed internal systems implementations to effectively support success, management and growth of distributed and matrixed teams located primarily in Australia, the US, and Western Europe.• Accountable for defining and executing implementation methodology, blending agile and traditional best practices for delivering rapid time to value for Lavastorm customers and predictable project timelines, while meeting margin and revenue targets for several distinct software products.• Accountable for commercial agreements for services, including PSAs and SOWs with customers.• Assisted in the creation and execution of agreements with partner consulting companies to supplement Lavastorm Services team, covering professional services agreements and the use of contractor resources as needed globally.• Initiated Lavastorm presence in Australia, building out company infrastructure and overseeing hiring of initial local company employees, in support of first non-US Lavastorm customer. The Australian subsidiary had subsequent growth in Professional Services revenue from that account for years after, topping out at a consistent low 7-figure USD annual run rate.

• Accountable for all enterprise software development activities across multiple teams and functional areas. Key areas of responsibility included directing the operations of 5 teams (25 total staff, with 7 direct reports) encompassing the full software development lifecycle, including analysis, software development and testing. • Specific functional responsibilities include in-house BSS/OSS software system development, COTS application support, enterprise application integration, reporting, data warehousing and testing. Technologies included multiple software development languages, RDBMS systems, and ETL and reporting tools.• Managerial responsibilities include forecasting staffing levels and utilization for both capital and expense budgets.• Directed contractor relationships. Executed master services agreements and statements of work, supervised contractors, including independents, contracting companies, and consulting companies, and managed contractor budgeting and forecasting, totaling 26 staff for a $3M BSS/OSS platform consolidation project. • Directed relationships with 6 major software vendors for software maintenance, support, upgrades and professional services.• Created effective relationships with key internal business colleagues, enabling improved collaboration between IT and the various business domain owners – product management, marketing, customer service, finance and network operations - in support of corporate improvement program. Company successfully made dramatic improvements to EBITDA margin as a result of the overall program.• Implemented development lifecycle improvements, including estimation improvements, development of best practices, testing process improvements, collection of key metrics, and effective prioritization of work to maximize business value

• Responsible for Billing Practice methodology and reusable implementation and integration assets as Telecom Billing Practice Knowledge Champion. Key methods defined and organized include COTS implementation methodology for multiple telecom billing packages, and revenue and cost assurance offerings. Extended corporate intranet to allow rapid accessibility to all company knowledge assets across all consulting practices. Facilitated proposal development and writing statements of work for prospective and current clients• Data architect for reporting, data warehousing, and meta data management strategy definition, design and implementation for a CLEC. Key roles included helping define organizational RACI for reporting tasks, defining data architecture, enterprise data model, and data warehouse design for BI and KPI reporting, and project management for initial data warehouse and reporting projects• Billing Application Architecture SME for OSS integration and data conversion projects with two CLECs. Worked with multiple systems, including CRM, OSS, Billing, and middleware systems and interfaces. Key responsibilities included process definition and reengineering, architecture (use cases and system interaction definition) and data mapping and design• Billing development and support for a CLEC. Key responsibilities included managing projects for billing and taxation systems, representing the system administration group to other CLEC departments, supporting billing operations and supporting analysis for systems consolidation data conversion projects.• Project Manager for telecommunications practice in Dallas, managing several different billing systems implementations and conversions, and systems integration projects for order management and financial processes for internet content providers and communications services providers across the US. • Responsible for managing relationship between client and vendor team, including direct management of vendor resources.

Consultant with Information Management Consulting Practice focusing on data warehousing, metadata management, and BI systems within Platinum Technology’s Global Consulting Organization. Developed a broad range of experience in all aspects of data warehousing consulting. Specific duties included writing proposals, defining technical data architecture, and project management and implementation.