David Wrobel Email & Phone Number

• Accountable for defining and executing go to market strategy and offerings for rapidly growing Professional Services team in support of innovative solution implementations as well as ongoing configuration and.
• Oversaw services revenue growth from under $US 2M per year to approx $US 9M per year
• Accountable for Professional services staffing, budget, and revenue.
• Led extreme emphasis on customer satisfaction for all Professional Services work – all key customers are fully satisfied and referenceable accounts.
• Led expansion of Global Professional Services team to staff of 45+, in support of services work at over 25 global customers, including customers in North America, Europe, Asia, Australia, and Africa. Defined and.
• Accountable for defining and executing implementation methodology, blending agile and traditional best practices for delivering rapid time to value for Lavastorm customers and predictable project timelines, while.

• Accountable for all enterprise software development activities across multiple teams and functional areas. Key areas of responsibility included directing the operations of 5 teams (25 total staff, with 7 direct.
• Specific functional responsibilities include in-house BSS/OSS software system development, COTS application support, enterprise application integration, reporting, data warehousing and testing. Technologies included.
• Managerial responsibilities include forecasting staffing levels and utilization for both capital and expense budgets.
• Directed contractor relationships. Executed master services agreements and statements of work, supervised contractors, including independents, contracting companies, and consulting companies, and managed contractor.
• Directed relationships with 6 major software vendors for software maintenance, support, upgrades and professional services.
• Created effective relationships with key internal business colleagues, enabling improved collaboration between IT and the various business domain owners – product management, marketing, customer service, finance and.

• Responsible for Billing Practice methodology and reusable implementation and integration assets as Telecom Billing Practice Knowledge Champion. Key methods defined and organized include COTS implementation methodology.
• Data architect for reporting, data warehousing, and meta data management strategy definition, design and implementation for a CLEC. Key roles included helping define organizational RACI for reporting tasks, defining.
• Billing Application Architecture SME for OSS integration and data conversion projects with two CLECs. Worked with multiple systems, including CRM, OSS, Billing, and middleware systems and interfaces. Key.
• Billing development and support for a CLEC. Key responsibilities included managing projects for billing and taxation systems, representing the system administration group to other CLEC departments, supporting billing.
• Project Manager for telecommunications practice in Dallas, managing several different billing systems implementations and conversions, and systems integration projects for order management and financial processes for.
• Responsible for managing relationship between client and vendor team, including direct management of vendor resources.

Consultant with Information Management Consulting Practice focusing on data warehousing, metadata management, and BI systems within Platinum Technology’s Global Consulting Organization. Developed a broad range of experience in all aspects of data warehousing consulting. Specific duties included writing proposals, defining technical data architecture, and.