Warren Roque Email & Phone Number

Markham, On, Ca

As General Maintenance, I was responsible for troubleshooting technical issues and providing customer support across various systems and devices. I worked closely with cross-functional teams to streamline processes and ensure effective communication between departments.Key Achievements:• Resolved an average of 150 work orders per month, maintaining a 90% customer satisfaction rate through effective problem-solving and timely resolutions• Utilized MaintenanceCare to improve coordination, leading to a 75% increase in response times.Decreased downtime by 30-50% for resident communication and access control systems, eliminating the need for costly external contractors• Reduced training time by 30% by standardizing training for new team members, improving team efficiency• Facilitated communication between nursing, finance, and environmental teams, enhancing problem resolution across departments

• Managed high-volume customer service environment, successfully completing 500+ transactions daily while maintaining a 95% customer satisfaction rate• Trained and onboarded 12 new employees, emphasizing efficient operations and high standards for customer service• Maintained detailed financial records for accurate bookkeeping and prepared reports to support financial analysis