- Engineered and implemented an automated process for handling client inquiries and data by leveraging Zapier, reducing wait times from an average of one week to 12 hours, increasing customer retention by 40%.- Conducted regular audits for data input accuracy, identifying and resolving errors on average within 24 hours of occurrence, resulting in a reduction of billing disputes and financial discrepancies by 15%.- Analyzing financial statements, business summary reports, and… Show more - Engineered and implemented an automated process for handling client inquiries and data by leveraging Zapier, reducing wait times from an average of one week to 12 hours, increasing customer retention by 40%.- Conducted regular audits for data input accuracy, identifying and resolving errors on average within 24 hours of occurrence, resulting in a reduction of billing disputes and financial discrepancies by 15%.- Analyzing financial statements, business summary reports, and dashboard recaps to leverage operational data and formulate quarterly marketing strategies, thus increasing average revenue per job by 30%.- Capitalized on a passion and transformed it into a small business, while building and developing real world experience in starting up a small business operation. Show less

- Community oriented collaboration with supervisors and coworkers in order to deliver exceptional burial services for bereaved and grieving families, occasionally stepping in to facilitate ceremonies. - Maintaining and repairing all grounds, buildings, and equipment, performing regular oil and filter changes, repairing small engines, welding broken equipment, etc.- Executing strenuous work outdoors year round, performing landscaping from trimming and leaf blowing, to operating… Show more - Community oriented collaboration with supervisors and coworkers in order to deliver exceptional burial services for bereaved and grieving families, occasionally stepping in to facilitate ceremonies. - Maintaining and repairing all grounds, buildings, and equipment, performing regular oil and filter changes, repairing small engines, welding broken equipment, etc.- Executing strenuous work outdoors year round, performing landscaping from trimming and leaf blowing, to operating heavy equipment. Locating monuments, setting and leveling sod, escorting families to plots as needed. Show less

-Managing a high volume of inbound calls while conducting all professional B2B communications, ensuring client records are up to date and accurate, and resolving at times 100+ inquiries weekly through CRM. -Implemented automated contracts with comprehensive client data updates within CRM resulting in a 60% increase in sales within the first 3 months of hire, all done by leveraging Zapier, GSuite, and Zoho CRM. -Served as liaison between client or vendor and executive, taking… Show more -Managing a high volume of inbound calls while conducting all professional B2B communications, ensuring client records are up to date and accurate, and resolving at times 100+ inquiries weekly through CRM. -Implemented automated contracts with comprehensive client data updates within CRM resulting in a 60% increase in sales within the first 3 months of hire, all done by leveraging Zapier, GSuite, and Zoho CRM. -Served as liaison between client or vendor and executive, taking accurate and complete messages to ensure timely and appropriate transfer of information and response to inquiry, securing 40% closing rate. -Working closely with the executive to report quarterly earnings through Quickbooks and processing payroll. Show less

- Won recognition as Top Selling New Hire in May 2019, ranking 3rd highest sales in the nation company-wide. -Managed the recruitment, training, scheduling, fiscal oversight of 150+ clients monthly, coordinating client scheduling while planning and executing customized programs to achieve clients goals.-Conducted 150+ phone calls to existing clients daily, resulting in an overall 20% increase in new sales and winning a closing rate of 40%, with an average 12 week retention rate… Show more - Won recognition as Top Selling New Hire in May 2019, ranking 3rd highest sales in the nation company-wide. -Managed the recruitment, training, scheduling, fiscal oversight of 150+ clients monthly, coordinating client scheduling while planning and executing customized programs to achieve clients goals.-Conducted 150+ phone calls to existing clients daily, resulting in an overall 20% increase in new sales and winning a closing rate of 40%, with an average 12 week retention rate of 85%.-Collaborated with senior management on multiple functions including customer success and finance, improving client retention by 10% by identifying the pain points of all customer feedback.- Developed customized CRM and lead generation system, complete with real time sales projections and reports. Show less

Coached new employees on superior customer service,  industry standards, and conflict resolution. Preformed expedient order processing while delivering high-quality products; handling cash and reconciling drawers (EOD, Deposit); delegated tasks to team members; consistent attendance, responsive and eager to cover shifts as needed.- Balancing competing priorities, reporting to multiple administrators, and applying feedback to improve.- Fast-paced and high demand environment, often… Show more Coached new employees on superior customer service,  industry standards, and conflict resolution. Preformed expedient order processing while delivering high-quality products; handling cash and reconciling drawers (EOD, Deposit); delegated tasks to team members; consistent attendance, responsive and eager to cover shifts as needed.- Balancing competing priorities, reporting to multiple administrators, and applying feedback to improve.- Fast-paced and high demand environment, often exceeding 1200+ transactions in just 8-10 hours.  Show less

Optimizing inventory within database (RQ4). Reporting metrics to GM and Buyers (Excel, Word, Access). Committed collaborative performance in Merchandising and Document Management(Invoices, P.O., S.O., Accounts Receivable and Payable). Provided assessment feedback of new hires and seasonal employees to management.- Modernized the in-store inventory control measures with improved procedures, reducing errors by 30%.- Co-orchestrated weekly transportation of $160,000+ in merchandise… Show more Optimizing inventory within database (RQ4). Reporting metrics to GM and Buyers (Excel, Word, Access). Committed collaborative performance in Merchandising and Document Management(Invoices, P.O., S.O., Accounts Receivable and Payable). Provided assessment feedback of new hires and seasonal employees to management.- Modernized the in-store inventory control measures with improved procedures, reducing errors by 30%.- Co-orchestrated weekly transportation of $160,000+ in merchandise (Excel, RQ4) across the San Francisco Bay Area to satellite locations, consistently surpassing monthly sales benchmarks by 3-5%. Show less

Key account manager assisted 100+ clients daily via email, phone, and in person. Systematized workflow by tracking sales and leads (Excel ), generated monthly forecasts to present to the Manager, and trained new employees.- Consistently driving monthly sales north of $110,000+, winning a closing rate overall of 40%.