Ryan Hardy Email & Phone Number

Quincy, Massachusetts, United States

Oversee complex, multi-product, multi-phased roll-outs including HPBX, Hosted Voice, SIP, MPLS, DIA, Managed & Unmanaged Broadband, Managed Firewall, Wireless, Cellular, & POTS services. Manage responsibilities across large project teams while tracking towards overall milestones. Ensure current processes are in line with company standards. Working with customers presale to help identify needs and define the correct solution.

Quincy, Ma

Oversee multi-product roll-outs including HPBX, Hosted Voice, SIP, MPLS, DIA, Managed & Unmanaged Broadband, Managed Firewall, Wireless, Cellular, & POTS services. Working with customers presale to help identify needs and define the correct solution. Work with and train junior PMs, Project Coordinators, and other project team staff.

Quincy, Ma

Execute single-product telecommunications projects while developing the skill set necessary to take on multi-product projects. Assist in developing company project templates, process guides, and internal tools.

Quincy, Ma

Train and manage a team of Premier Account Representatives. Ensure all team goals are met. Handle client escalations and account reviews. Work with senior management to ensure that all new processes are followed. Manage the team book of business and handle all performance evaluations. Manage special projects for senior management as requested.

Quincy, Ma

Work and communicate with corporate contacts on VIP accounts to update and maintain their telecommunication systems, implement changes based on their needs and requests using multiple company database programs and Microsoft Office. Train new teammates and assist team supervisor as requested. Run the team in supervisor's absence.

Quincy, Ma

Work and communicate with corporate contacts on VIP accounts to update and maintain their telecommunication systems, implement changes based on their needs and requests using multiple company database programs and Microsoft Office.

Responsible for maintaining student records, data entry, assisting in mailings, and performing any other duties that might be asked of me.

Worked in the Graduate Records Office: responsible for maintaining student records, data entry, creating mail merges, filling in for full-time staff when needed, and evaluating the transcript process.

Ba, Bachelors Degree With Individual Concentration (Bdic)

Activities and Societies: Major concentration was "Writing: Professional & Creative." Attained a Certificate in Professional Writing.

High School Diploma

Activities and Societies: National Honors Society