William Sacks Email & Phone Number

Beaver Falls, Pa, Us

Greater Pittsburgh Area

Position started mid-June 2017. Assisting of faculty and staff with MS Windows-based computer/network/internet issues over the phone and in person or electronically. Questions are widely-varied and include many instances of needing to re-enable access to the Active Directory system due to expired passwords, etc., (in Windows Active Directory) as well as setting up computer systems with Windows after initialization by hardware group and installing prescribed software and supporting components. Some problems are more involved such as if driver software for hardware needs to be set up or a computer system is acting erratically due to hardware or software complications. Much support, beyond simple password resetting/account unlocking, is done via remote assistance or provided on-site. Lord willing, the position should be good to go for a long time. :D :D :D :D

Greater Pittsburgh Area

Assisting external clients with their computer and network questions. Support primarily handled via telephone communication, but also some e-mail correspondence along with alerts as reported in the monitoring systems used to observe system and network performance for various MSP clients.Tools used included Windows Remote Desktop Protocol, TeamViewer, Bomgar, DameWare, and SCCM for remote troubleshooting. This was required for ~ 60-80% of more involved issues with a majority of clients. Otherwise, help was provided via directions as given on the phone to the callers which often required step-by-step guidance.Besides desktop Windows, support was also provided for Macintosh (on occasion), Citrix, Cerner, VMWare, Windows Server and Active Directory, MS Exchange, and iOS/Android conventions. Issues included e-mail access problems/questions, account lockout and credential matters, performance of various websites used by clients, VPN functionality, OS/device/printer complications on the Windows desktop or within a VDI framework and the solutions thereof, and general PC behavior problems. Significant focus included various phenomena within MS Office which in some cases required repair/installation to remedy the matter at hand.Made significant effort to resolve cases assigned within 15-minute SLA framework as much as possible and also utilized various tools to come up with solutions including knowledge base guidance and online research where needed. Sometimes it was necessary to interact closely with colleagues or higher-tier personnel for more complex calls.Ticketing of cases internally done within FieldPointe Alert system. Also had to track issues with various clients within separate environments such as the ServiceNow convention.

Moon Township, Pa (Near Pittsburgh Airport)

Data entry, computer setup/upgrading/maintenance, project scheduling, database development in MS Access, and other tasks as enumerated below:--Populating and verifying data from engineering calculation reports - Microsoft Access database framework.--Helping project management group by entering scheduling data into Primavera P6 system and producing reports for use by staff based at the Beaver Valley Power Station (FENOC) nuclear plant.--Support of client-facing and in-house projects involving the development and use of MS Access databases which required programming in Visual Basic and SQL for front- and back-end implementation.--Hands-on setup/servicing of computer resources including wholesale imaging of systems and individual configuration of specific workstations as well as troubleshooting of OS/software issues and occasional replacement of hardware pieces. --Contacting of vendors/researching availability of their products and updating of database accordingly.--Various other sundry tasks as requested/assigned.

Beaver Falls, Pa

Technology Services, the dining center, etc., while a student (all low-range positions)

Same as job before it; part time May-July 2005 and June-July 2006.

Assisted customers via telephone and e-mail with their Internet connectivity/functionality questions and also provided other kinds of customer and internal office support.

Part-time job assisting customers by telephone and e-mail with Internet questions/issues and setting up/maintaining accounts.

Bs, Business Adminstration

2nd degree. Focus was within the Information Systems category. Earned core requirements and some business credits in earlier program there.

Information Systems

Completed 31 total credit hours in wide range of courses from basic computer applications and concepts and Visual Basic programming (.

Ba, Political Science

Activities and Societies: Pro-life, missions, college newspaper, ministry to students from local school district.Transferred from Syracuse.

Education record

Activities and Societies: Navigators, Campus Crusade for Christ, Intervarsity Christian FellowshipLiberal arts curriculum. Completed.