William Dixon Email & Phone Number

Seattle, Washington

Providing business analysis and data support for small and medium organizations.

Greater Seattle Area

Co-created a successful food business built around sustainable design including production facility design, product inputs and packaging. Built a following of loyal customers who love our unique offerings.

Greater Seattle Area

Challenge: Municipalities, colleges and school districts lack the knowledge, tools and analytical skills to determine how they can reduce their operational costs when it comes to electricity, fuel and water and resource management in general.Actions:Planned and executed a “Resource Management Services” pilot in the state of Texas across more than 70 customer sites. Program focused on identifying low-cost changes to operations and behavior that would have a directed and positive impact on costs.Results achieved:Exceeded savings goal of 3% so that the majority of the sites achieved over 5% cost savings; pilot became model for statewide rollout of services offering.

Bellevue, Wa

Challenge: Rapidly growing company with end-to-end, utility SaaS solution needed to grow its engineering team and work more effectively to meet product commitments while growing sales; also lacked clear product vision, which was frustrating to product implementation team.Action taken: Convinced CEO to budget for more engineering talent based on critical product milestones; worked closely with VP of Engineering to define and implement agile methodologies and improve testing capability; met with key customers to address delivery concerns; took lead in creating clearer vision for the product in terms of customer needs, while managing expectation of founders.Results: Product team increased by five engineers and was able to deliver on a series of critical product features that met expectations of both customers and partners. Presentation of product vision to the entire company helped provide much-needed sense of focus. Pushed code coverage (testing) from zero to 12% in three-month period; release planning became far more accurate.

Bellevue, Wa

Designed project plan and associated workflow for a process to accelerate the implementation of software for new customers; designed around NetSuite, it allowed revenue to be recognized more quickly; convinced auditors of the soundness of the firm’s approach.

Baltimore, Md

BGE wanted a seasoned manager who could help assure the success of their territory-wide energy efficiency program. My first challenge was to re-write the functional requirements for the business intelligence system used to manage the program. Negotiated major changes to the tool to ensure that all stakeholders could more easily extract the information needed to analyze the progress of the program.Ultimate responsibility for key aspects of the program including account executive coordination, marketing, reporting, customer satisfaction and achieving energy savings goals based on use of the reworked BI tool. Program Received Platts’ 2010 Energy Efficiency Program of the Year - Energy Supplier categoryAlso authored business case for launching an Automated Benchmarking Service. The business argument was built upon two value propositions: (1) Driving greater customer participation in the I&C programs and (2) The incredible insight that this data exchange could provide to the utility with regard to the energy and business behaviors of its customers individually, by market segment and in aggregate. Effort caused utility to place greater emphasis on segmentation.

Challenge: GridPoint needed an experienced product manager with knowledge of energy markets and key technologies to help define its demand response and business intelligence solutions.Actions: Authored the requirements for a wireless network router that ran between Ethernet and ZigBee networks as well as functional requirements for the dashboards for both utility customers and utility operators; drove requirements discussions with utility operators, third-party vendors and internal stakeholders; managed pricing for many of the firm’s products.Results: End-to-end, utility-to-consumer software and hardware solution was piloted at Xcel Energy in Colorado; solution provided a richer, but less costly way to capture customer data.

AVST Needed and experienced software product manager to manage the company’s flagship product, CallXpress, an email-to-voice application. The subsequent release was a significant improvement over the previous release and was well received by users and channel partners. I produced these results by:1. Overseeing all details of the graphical user interface re-design and writing detailed requirements for the for the touch-pad interface2. Improving product usability while pushing for more user-testing

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