Tim Woo Email & Phone Number

Kirkland, Wa, Us

San Jose, Ca, Us

GPM for Core Experiences: scaling the live commerce platform, foundational capabilities to enable live commerce, and trust & safety

San Francisco, California, Us

- Synthesized market insights and identify emerging customer use cases to enable data-driven product decisions from executive leadership; artifacts used to prioritize investments across product and engineering.- Delivered strategic product and go-to-market recommendations for Twilio Flex around AI/ML virtual agent experiences, sales plays and target customer personas, lifecycle management, and feature bundling/packaging opportunities. - Maintained competitive insights to keep executives informed on impact and implications to Twilio software investments.

Redmond, Washington, Us

- Owned first-party authentication platform; onboarded 100+ partner scenarios utilizing SharePoint infrastructure by defining repeatable and transparent processes to approve use cases, review authentication design, and schedule development. - Launched EVP-tracked feature to grant M365 customer partner administrators scoped down admin permissions; partnered with AAD to take feature from inception, token design, and implementation to general availability.- Drove development of data exfiltration controls in SharePoint to unblock key M365 deployments for highly regulated financial services customers; collaborated across M365 and AAD to bring suite of controls to market.- Defined business metrics and goals to track premium SharePoint security capabilities adoption and identified business insights to drive growth; reviewed metrics monthly at CVP level.

Bellevue, Wa, Us

Principal Product Manager/Group Manager - Online Booking Tool- Defined product vision and phasing to update car rental experience to incorporate multimodal transportation options. - Led executive initiative formalizing new operating model and agreements between technical and strategic product management, UX, and dev leadership; piloted process to re-imagine and rebuild next gen flight booking experience.

Seattle, Wa, Us

Product Lead - New Seller Success Tech- Launched seller recommendation platform incorporating multiple machine learning models to drive Selling on Amazon launches and sustained growth.- Launched WW mobile seller registration experience incorporating national ID OCR and identity verification.- Drove C-level initiative mandating two-step verification for all sellers; Increased WW adoption 50x by defining product enhancements to remove blockers for seller use cases and aligning plans with sales and support teams.- Launched seller bank account protection functionality which eliminated 90% of bad debt incurred by fraudsters. Sr. Product Manager, Technical/Group Manager - Amazon Flex (Crowd-sourced deliveries)- Led team of product/program managers mitigating risk and ensuring payments regulatory compliance for 250K+ crowdsourced delivery partners supporting ten new Prime Now launches across three continents.- Launched mobile web view onboarding experience for EU/APAC market through collaboration across UX, dev teams, legal, and HR to process background checks through third party vendor APIs.Sr. Product Manager - Large Item Delivery Experience- Managed end to end customer experience and metrics for Amazon's large item business across multiple retail categories.- Product owner for feature roadmap improving customer experience across browse, checkout, and delivery processes; responsible for feature prioritization and alignment across other Amazon development teams.- Led initiative to mitigate customer contacts through process improvement with retail, transportation, warehouse operations, and customer service; reduced customer contact volume by 25% year over year.- Developed scalable reporting through custom queries and dashboards to assist retail with weekly business reviews.- Reduced shipping overspend 60% by identifying and mitigating root causes of ship method misconfigurations.

Redmond, Washington, Us

Technical Product Manager - Lync- Successfully coordinated five product releases across engineering, sales readiness, and customer support.- Maintained agile product roadmap and drove Lync outbound marketing cadence through blogs, social media, and field seller channels to propagate value proposition, positioning, and messaging of new feature releases.- Directed, wrote scripts, and delivered on-stage demos alongside executives; Including WPC, MGX, and Lync Conference.- Evangelized Lync/Skype benefits and roadmap to customers/partners at industry conferences and executive briefings.- Recipient of the Microsoft Executive Briefing Center’s “Rising Star” and "Performance Excellence" awards recognizing top ranked speakers as rated by customers.Program Manager - Microsoft Sales, Marketing, and Services Group- Led team delivering on-demand sales and technical readiness to 15k global sellers supporting five product launches.- Coordinated design and launch activities for internal Windows 8 readiness portal across Windows product group and web development teams; Portal was most successful internal launch ever in terms of unique page views.- Developed business case to utilize Microsoft certifications as proficiency baseline and projected productivity impact across technical sales and consulting services.

Round Rock, Texas, Us

- Emerging markets and international development: Managed operational issues directly related to off-shore centers of excellence in India, China, Russia, Ireland, Egypt, and Israel.- Designed management exercise to mitigate geopolitical risks affecting global multi-functional centers of excellence.- Standardized methodology and created dashboard to select outsourcing locations based on analytical models.

Gb

Mba

Ms, Security Informatics

Bs, Commerce

Education record