* Company bought out by Paragon Customer Communications *Working as an EUC Engineer based out of Leicestershire providing remote assistance and onsite assistance as required. This Job involves providing 3rd line support and also supporting some 2nd line support to various different area’s within the company. I’m currently in the process of moving towards an SCCM orientated role including the packaging, deployment & management of software though the SCCM Centre.

*Company Split into 3 parts *EUC Engineer for the Leicestershire siteResponsibilities include:• Network Administration of LAN / WAN including sites across UK and India.• Refer Faults to carriers and suppliers and chase effectively to ensure satisfactory outcome.• User administration of Windows Active Directory (creation, transfer and deletion of user accounts)• User administration of MS Office 365• Responsible for fault finding and troubleshooting… Show more *Company Split into 3 parts *EUC Engineer for the Leicestershire siteResponsibilities include:• Network Administration of LAN / WAN including sites across UK and India.• Refer Faults to carriers and suppliers and chase effectively to ensure satisfactory outcome.• User administration of Windows Active Directory (creation, transfer and deletion of user accounts)• User administration of MS Office 365• Responsible for fault finding and troubleshooting problems• Providing assistance to other team's when issue's occur on my site which fall under their remit • To manage and monitor the creations of VM for our offshore sites and respond proactively to alarms• Provided remote support to users using Remote control tools.• System administration of on-site servers, switches, network routers and related network issues• Provided PC and network support to in-house users• Troubleshooting Hardware and software faults• Produce/update IT department documentation and user guidance• Provide assistance to client sites in Europe as and when needed. Show less

IT Technician for MyhomemoveResponsibilities include:• Network Administration of LAN / WAN including sites across UK and India.• Refer Faults to carriers and suppliers and chase effectively to ensure satisfactory outcome.• User administration of Windows Active Directory (creation, transfer and deletion of user accounts) & also Group Policy management.• User administration of MS Exchange 2010• Responsible for fault finding and troubleshooting… Show more IT Technician for MyhomemoveResponsibilities include:• Network Administration of LAN / WAN including sites across UK and India.• Refer Faults to carriers and suppliers and chase effectively to ensure satisfactory outcome.• User administration of Windows Active Directory (creation, transfer and deletion of user accounts) & also Group Policy management.• User administration of MS Exchange 2010• Responsible for fault finding and troubleshooting problems• Providing network support across the business • To monitor Solarwinds Monitoring system and respond proactively to alarms.• Provided remote support to users over the telephone and VPN using Remote control tools.• System administration of on-site servers, switches, network routers and related network issues• Provided PC and network support to in-house users• Troubleshooting Hardware and software faults• Produce/update IT department documentation and user guidance Show less

IT Technician for Holywell Primary SchoolResponsibilities include:• User administration of Windows Active Directory (creation, transfer and deletion of user accounts) & also Group Policy management.• User administration of Office 365• Responsible for fault finding and troubleshooting problems• System administration of on-site servers, switches, network routers and related network issues• Provided PC and network support to in-house users• Troubleshooting… Show more IT Technician for Holywell Primary SchoolResponsibilities include:• User administration of Windows Active Directory (creation, transfer and deletion of user accounts) & also Group Policy management.• User administration of Office 365• Responsible for fault finding and troubleshooting problems• System administration of on-site servers, switches, network routers and related network issues• Provided PC and network support to in-house users• Troubleshooting Hardware and software faults• Produce/update IT documentation and user guidance Show less