As the Public Services Librarian for User Services at the Z. Smith Reynolds Library, I oversee innovative operations and lead a dedicated team across Circulation, Collection Maintenance, and General Reference Services. Collaborating closely with the Director of Public Services, I develop and implement best practices while supervising a diverse staff to exceed our users' needs and expectations. Committed to social justice, diversity, and excellence in librarianship, I drive continuous improvement and strategic planning in our pursuit of creating an inclusive and dynamic learning environment.

As Library Director at Greensboro College, I championed library excellence and academic growth. I expanded service hours, enhanced off-site student support, and integrated information literacy into the college's strategic plan. Leading library services and operations, I managed collection development, budgeting, and staff supervision. My initiatives secured faculty rank for librarians and strengthened the college's accreditation standing. Additionally, I contributed to faculty and student development through teaching and overseeing the Center for the Enhancement of Teaching and Learning, fostering an innovative and supportive learning environment.

In my role as Access Services Librarian at Greensboro College, I enhanced the learning experience by advising on the use of the learning management system, providing comprehensive reference services, and leading library instruction sessions. I spearheaded outreach and instructional technology programs, educated students on diverse databases, and maintained the library's web presence. My commitment to service excellence was evident in my efforts to optimize the physical arrangement and accessibility of library collections while managing and training student staff.

As a dedicated Virtual Reference Librarian at ChatStaff, I leveraged my extensive experience from volunteering with NC Knows to provide exceptional chat reference services. I specialized in delivering in-depth reference and research assistance, guiding patrons through a wide array of resources available through their academic institutions or state libraries. My expertise in using Libraryh3lp allowed me to efficiently respond to diverse information requests from university and public library patrons, ensuring a high standard of user support and information literacy.

At Wake Forest University Law School Library, I was instrumental in both Collection and Public Services, dedicating ten to fifteen hours weekly at the circulation desk supporting faculty, staff, and students. My expertise lay in managing the lifecycle of law materials, including transfers, withdrawals, and microfiche check-ins. I skillfully oversaw student-assisted processing and maintenance of the Professional Center Library collection, faculty office collections, and law clinic collections, ensuring current and accessible resources. My responsibilities extended to supervising student workers, handling Inter Library Loans for PCL materials, and serving as backup for bindery duties and government document processing. My commitment to operational excellence and educational support played a pivotal role in maintaining the library's high standards of service and resource management.