As an IT Manager and Systems Engineer at Hellman & Friedman, I manage a high-performing team dedicated to excellence in service delivery. I also oversee cybersecurity email triage and architecture across traditional cloud gateway and AI solutions. Additionally, I train teams in PowerShell Exchange Online, and security operations for phishing prevention.As a values-driven manager with nearly three decades of diverse experience in infrastructure, project management, trading systems, and user support, I help teams thrive in demanding, multifaceted environments. Through applied leadership my team has achieved a 700% improvement in service delivery performance, with weekly goal achievements. I personally manage development plans, set the example through leadership, and authored the handbook and agreements IT services follows. My teams demonstrate resilience, good judgment, timely escalations, and have tailored training opportunities along their desired career paths.A New York native, with PE and hard-core trading floor experience managing global teams in delivering services in the most discerning, high pressure environments. I have led support and projects for blue chip and boutique firms. I blend large firm wisdom with bespoke, small firm adaptability.