In my role as a Senior Technology Specialist for Avery Dennison’s TrafficJet™ Printers in the EMEA region, I leverage extensive technical expertise and strong leadership skills to drive product excellence and customer satisfaction. My responsibilities include:▪ Leading first and second-line installations and repairs for the Avery Dennison TrafficJet™ platform, particularly focusing on TrafficJet™ Xpress, TrafficJet™ Xpert, and TrafficJet™ Pro models.▪ Serving as a technical sales consultant, providing vital support and insights to sales colleagues, distributors, and end users.▪ Representing Avery Dennison at tradeshows, showcasing our leading-edge products, and engaging with industry professionals.▪ Collaborating closely with local Mimaki, Mutoh, and Vanguard dealers to ensure the highest standards of product quality and customer service. This includes negotiating and establishing separate agreements for each Mutoh dealer, tailored to their specific needs regarding response times and tariffs.▪ Mentoring and training both new hires and current team members, fostering professional development and technical proficiency.▪ Delivering actionable feedback to management and product divisions, suggesting innovative solutions and effective workarounds for product-related challenges.

Hewlett-Packard CDS is a wholly owned subsidiary of Hewlett-Packard and an integral part of Delivery Operations EMEA. It provides true multi-vendor service capability for HP customers which are contained in a single portfolio of HP branded services. These are delivered by both HP CDS and HP service teams. HP CDS specializes in on-site delivery for multi-vendor products and services.Working in a team of 16 highly skilled MFP specialists with the responsibility to support the team in solving issues and handling escalations, while personally taking care of the quality level and performance of the HP organization for the top 500 HP Managed Print Services (MPS) customers. Responsible for improving the performance of the HP contact centers and the channel partners. Training is an essential part of my responsibility, both to channel partners as well as to new hires and sub-contractors. I provide feedback to management, the product division, and other HP divisions about product issues, possible solutions, or workarounds. I work closely with the Imaging and Printing Group (PPS) in case of customer escalations or complaints and being responsible for all health and safety issues.

Hewlett-Packard (HP) is an American multinational information technology corporation, headquartered in Palo Alto (USA). It provides hardware, software, and services to consumers, small and medium-sized businesses, and large enterprises, including customers in the government, health, and education sectors.Performs level 2 and 3 repairs on customer equipment - working primarily on-site and in hand with sub-contractors or partners who perform the 1st on-site event. Determines site and equipment requirements, outlines interdependencies, and understands customer goals to identify consequences of various solutions. Leads in case of technical escalations on-site actions. Configures system hardware, software, and network components. Assembles and integrates system/products and verifies system/product. Provides during on-site visits user guidance. Works closely with HP’s repair sub-contractors as well as with the technical Competence Center. Is in charge of providing training and workshops to improve partner's first-time fix rate as well as his competence level. Is in charge to drive a high level of customer satisfaction by clarifying customer needs and ensuring they are met. This role is an on-site extension to the HP Competence Center. Responsible for cost savings and product issues in my country. Provide feedback to the team colleagues, product division, and other divisions about product issues and possible solutions or workarounds. Work closely with the IPG department in case of customer escalations or complaints. Handles customer complaints together with our local customer relations team. Responsible for all health and safety issues.

AAC Cosmos was specialized in managing complex and mission-critical ICT infrastructures with the aim to establish a long-lasting relationship with its customers. Nationally operating with 600 professionals divided over several offices.Activities:▪ Implementation and maintenance of Local Area Networks▪ Implementation and maintenance of servers▪ Accountmanagement and salessupport (clienthandling)▪ Technical phone support▪ Supplier management▪ Hard- and software testing before implementation▪ Repair, installation, maintenance, and support of various hard- and software products▪ Deployment as a technical contractor

Escom was a German computer company, best known in the Netherlands, Germany, the United Kingdom, and the United States as the successful purchaser of Commodore International in 1995Activities:▪ Hard- and software testing before implementation▪ Repair, installation, maintenance, and support of various hard- and software products▪ Repair of printers, modems, and various hardware▪ DOA repair▪ Building PCs for PC-Prive projects, PC assembly▪ Assistant team leader assembly