As CXO at Mileto, I lead three critical areas focused on creating exceptional experiences for the company's people and stakeholders:- User Experience (UX): responsible for the entire technology area, ensuring a fluid and intuitive digital experience for users across all platforms.- Customer Experience (CX): under my leadership, the company's marketing focuses on the customer journey, from acquisition to after-sales, providing memorable and satisfying interactions.- Employee Experience (EX): I also lead the people area, creating a positive and motivating work environment that encourages productivity and talent retention.• I developed the digital platform for acquiring and onboarding new customers, integrating automated processes for transparency in payment management and user relationships.• I created a complete digital journey for the customer lifecycle, automating everything from acquisition to after-sales, ensuring a 100% digital and frictionless experience. • I implemented an automated service tool, with automated messaging, to adapt communications to the stage of the customer's journey.• I was responsible for implementing an artificial intelligence that makes the first contact with customers, warming up leads for the sales funnel and optimizing conversion.• I integrated and developed the entire systems architecture, connecting the application, CRM, messaging and service tools to ensure an efficient and coherent flow of information between areas.

- I developed the company's business model and strategic plan.- I built Mileto's short and long term Business Plan.- I managed the brand building and advertising of the company.

- I unified financial and management processes in the 15 companies of the Warren Group. - I managed the implementation of ERP and CRM important for the company: Oracle and Hubspot. - I reduced system deployment costs through process optimizations and negotiations (1mm). - I proposed and implemented a new governance model for the Warren Group. - I developed and implemented a new model for managing and controlling strategic and tactical results (OKR). - I led the day-to-day activities from planning activities, defining the modus operandi within the teams, structuring analyzes, preparing project materials and high-impact processes for Warren. - I actively participated in various discussions and deliveries with the C-Level, developing expertise in several domains (business vision, planning, strategy, finance, etc). - I executed and managed the smooth progress of the schedule and governance rites related to the corporate portfolio, ensuring that the action points were correctly addressed.

- I developed and implemented the corporate portfolio management in conjunction with the C-Level. - I managed the mapping, automation and dissemination of knowledge of corporate processes. - I led the integration processes of the company's new mergers and acquisitions. - I created and disseminated a management portal for the company's value chain and its processes. - I developed and implemented a service portal, with automated workflow for more than 500 Warren processes.

- I ensured the alignment between the company's strategy and the teams' execution via OKR.- Coordinated and implemented the new performance management model by goals and competencies.- Structured and implemented the new compensation, incentives and benefits policies.- Led the construction of the rewards model with Mercer consultancy.- I ensured the correct execution of all people management processes.

- I aligned practices and market trends, bringing together business, technology and customer experience, applying methodologies capable of conveying the focus of the work that teams should adopt.- I sought the strategic alignment between the organizational strategy and the business lines and products developed, ensuring meaning in the face of what the business intends to achieve.- I understood the expectations of shareholders and customers and conveyed them to leaders, to ensure the correct development of products and business lines.- Developed and prioritized the annual roadmap and sought to address as quickly as possible the teams that can help to advance in a more structured, faster and more efficient way the achievement of the organizational strategy.- Assured the delivery of strategic projects/products at the best possible pace, balancing time and quality.- I deeply understood the organizational strategy and objectives of the company and how exactly the teams contribute to the short, medium and long term vision of the business.- I guaranteed the delivery of the teams and helped them to make sure that the project/product delivered is the right one for the users and for the business.- Designed and developed a strategic alignment via OKR, ensuring synergy between the strategic objectives and the execution and delivery of the teams.- Supported the organizational strategy modeling based on exponential approaches and technologies, thus ensuring the exponential growth of the business and the ecosystem.- I designed and proposed solutions that ensured the evolution of Saque e Pague's business model, its business lines and products.- Supported the re-signification of organizational values ​​and the composition of a massive transformative purpose to ensure the engagement of customers and employees in the corporate business.- I followed the organizational results, both financial and business, for strategic direction and reporting to the board of directors.

- Advised in the elaboration of the planning of the People Management strategy, through the analysis of historical and market data, in order to propose alternatives through the relationship of the internal and external environment in relation to the Sicredi environment and its organizational objectives.- Developed, advised and influenced a governance model that sought to align People Management with the business, through practices that aimed at excellence in the management of the model's structures, leading to an alignment of the People Management mission with the strategic objectives of the Sicredi.- Led the development of the operating model suited to the People Management strategies, through the development and maintenance necessary for the operation of the structures, to establish a model that adapted properly to the changes in the cooperative business.- Architected the institutional communication of People Management through planning, implementation, management and use of communication technologies, in order to make transparent the various elements that made up the forms of People Management business.- Advised in the elaboration of the systemic planning of the People Management performance, through the understanding of the organizational context, business needs, organizational climate, legal requirements and innovations and improvements in practices, in order to bring a definition of plan of work to fulfill the strategic guidelines.- Managed the budget planning, through the forecast of investments and expenses of the projects, as well as the monthly monitoring of the accomplished, for its correct evaluation.- Managed a business intelligence (BI) for People Management, through the development and maintenance of an architecture of performance indicators, to enable effective management and accurate decision making.

- Diagnosed business needs and market trends in People Management practices, by monitoring and analyzing internal and external practices, with the objective of proposing and building solutions that meet the needs of the cooperative business.- Led the development of solutions that met the needs of the cooperative business, through policies, standards, programs and processes, in order to convert the strategic objectives of People Management into actions and deliveries.- Influenced changes, conducting the analysis of the transitional context, mapping the stakeholders involved and the execution of actions that ensured the mitigation of impacts and the implementation of People Management solutions.- Influenced Business Partners in the local implementation of the available solutions, training them as multipliers of the content, through training on the subject, to support the execution of the People Management strategy with managers and employees.- I monitored the assisted operation, analyzing its information, identifying opportunities and proposing actions to ensure the implementation of the solution and the execution of the People Management strategy.- Promoted knowledge management of People Management solutions, through the documentation of information and lessons learned in the projects, with the objective of making the contents available to the impacted audiences.- Acted as a technical reference in People Management policies, standards, processes and programs, through the domain of solutions, internal practices and updating regarding the best market practices, with the objective of supporting Sicredi companies in the evolution of managing your people.- Monitored the People Management indicators, through the analysis of information, proposition and conduction of action plans, in order to influence the implementation of the strategy.

- Improved the company's value chain.- Identified the business processes as well as their respective “owners”.- Conducted workshops to gather information.- I mapped, designed and redesigned the company's processes according to the BPMN notation in the BPA Oracle tool.- Surveyed and prioritized gaps and opportunities in the company's processes.- I calculated the effort used and volumetry for the design of the structure.- Developed process manuals.- Elaborated implementation plans (functional requirements, structure, training and pilot methodology).- Developed change management plans with actions to mitigate the impacts of process change.- Analyzed and proposed indicators (efficiency, effectiveness and SLA).- Supported the areas "owners" of the processes for project implementation.- I followed the implementation steps (project pilot).- Measured the results and dealt with process deviations.- Defined the actions for rollout (post-evaluation of pilot results).- Developed the communication layette for the sponsorship network and validation committee.- Created service catalogs, tree and service scripts for post-process implemented questions.

- Participated in the preparation of the Company's budget planning.- Participated in the implementation of budget planning in all areas of the Group's plants.- Trained the budget concepts adopted by the Company to leaders and managers.- Elaborated, together with the responsible managers, the budgets by cost centers.- Supported the development of budget planning worksheets.- Created the conceptual budget manual and the Company's operational budget manual.- Managed the management of budget resources in the Corporate ERP, SAP FM module system covering expenses, costs, maintenance and investments.- I followed the budget updates (supplements, refunds, transfers), analyzing the variations and comparing what was planned with what was done.- Developed, implemented and monitored improvements in financial processes.- Trained end users in the use of budget reports in Corporate ERP, SAP FM module system.- Assisted the Controllership Board through the planning of activities and participation in standardization and improvement projects for the Group.- Created proposals from the Controllership area for deliberation by the Presidency.

- I worked on the projects 'Integrated Management' (ISO9001/14001/27001, OSHAS18001 and ISO/TS16949 certification) and 'Standards Management System' whose objective was to certify the organization's management practices. The project covered all units.- Administered the Integrated Management System (ISO 9001, ISO 14001, OSHAS 18001, ISO 27001 and ISO/TS16949) supporting the certified branches.- Organized and controlled internal and external events with activities related to the promotion of Quality (ISO 9001, ISO/TS16949), Environment (ISO 14001), Occupational Health and Safety (OSHAS 18001) and Information Security (ISO 27001), holding events and training and motivational programs aimed at promoting the development and participation of employees and leaders throughout the organization.- Trained employees with activities and processes related to the Integrated Management System aiming at the multiplication of knowledge and facilitating the implementation of programs.- Inspected the areas verifying compliance with the rules, processes and procedures of the Integrated Management System, observing compliance with the rules and legislation in force.- Supported the various areas, reporting on abnormalities and deviations in their processes, for correction within the established standards.- Implemented the Documentation Management System based on processes in the 14 units of the Group, in addition to controlling the documentation, keeping the files of the Integrated Management System available and accessible for consultation by professionals and other areas of the company.- Gathered data and information for the elaboration of manuals, policies, norms, instructions and standards.- Supported the External Auditors, when certifying and auditing processes, Integrated Management policies, monitoring the execution of the work.- I followed the corrective actions of the non-conformities detected in the audits, registering the occurrences.

- I worked on the 'Management Excellence' (PGQP) and 'HR Standardization' project whose objective was to certify the excellence of the organization's management practices and the standardization of Human Resources processes. The project covered all units.- Identified improvement opportunities, potential risks and management and performance indicators.- Supported the planning of activities related to the stages of the PGQP (Gaucho Quality and Productivity Program): schedule, resources, training and survey of management practices, always seeking the involvement of the company's leaders and employees.- Trained in the Management Excellence Model of the PGQP 2008 (Gaucho Quality and Productivity Program) to the company's leaders and employees involved in the project.- Supported the preparation of the Management Report of the PGQP (Gaucho Quality and Productivity Program) at the Porto Alegre unit.- Raised opportunities for improvement in management practices and monitoring of process adjustments to the Management Model criteria.- I refined management practices based on the evaluations of the PGQP cycle (Gaucho Quality and Productivity Program).- I mapped, standardized and implemented all Human Resources processes in all the Group's units.

- Prepared reports, spreadsheets and indicators to control and monitor information related to attendance and absenteeism.- Developed endomarketing, planning and developing multidisciplinary incentive tools, defining its content and target audience, aiming at the transmission of messages involving the dissemination of institutional processes and messages in the most effective way.- I programmed and organized training, workshops, lectures and activities related to personnel development, as well as their registration, controls and records archiving.- I followed the Organizational Integration of new employees.