Charlotte Hannagan Email & Phone Number

Springfield, Va, Us

Washington, Dc

- Co-lead IIF refreshed website project with delivery in September 2022- Lead multiple upgrades and updates, including redesigning customizations and ensuring integrations with multiple platforms- Manage $250k yearly budget for website and database maintenance and development- Supervisor since May 2022- Manage access and training to database and website for all relevant IIF staff- Streamline systems integrations and efficiencies for data management and metrics to drive… Show more - Co-lead IIF refreshed website project with delivery in September 2022- Lead multiple upgrades and updates, including redesigning customizations and ensuring integrations with multiple platforms- Manage $250k yearly budget for website and database maintenance and development- Supervisor since May 2022- Manage access and training to database and website for all relevant IIF staff- Streamline systems integrations and efficiencies for data management and metrics to drive decisioning at senior levels- Appointed PUG (Protech User Group) Leadership Chair for 3 years in January 2023. Act as liaison between the PUG leadership team and Protech clients, and Protech (the company) to drive conversation and cooperation in order to enhance product adoption and satisfaction Show less

Washington D.C. Metro Area

- (2018) Led a year-long, $300k Customer Relationship Management (CRM) implementation including: evaluating and securing vendors; eliciting detailed requirements; overseeing the migration and validation of over one million data points; and managing integration with all other digital platforms (Content Management System (CMS), Microsoft Office Suite products, email marketing platform, accounting software).- Manage a $100k annual budget for CRM maintenance including: contract performance… Show more - (2018) Led a year-long, $300k Customer Relationship Management (CRM) implementation including: evaluating and securing vendors; eliciting detailed requirements; overseeing the migration and validation of over one million data points; and managing integration with all other digital platforms (Content Management System (CMS), Microsoft Office Suite products, email marketing platform, accounting software).- Manage a $100k annual budget for CRM maintenance including: contract performance monitoring; coordination and execution of product deliverable gaps; analyzing technical feasibility of new features; and project close-out and transition recommendations for senior-level decision-making.- Provide research and analysis of emerging CRM solutions.- Develop CRM workflows to facilitate automation of core business processes for the organization.- Conduct daily maintenance and analysis of CRM data, including development of periodic report and analysis on member activity, directly impacting research campaigns, event management, and member retention strategies.- Conceptualize and create complex customer intelligence dashboards.- Establish data management guidelines and standard operating procedures while providing quality control and feedback to ensure efficient use of the CRM. This includes measuring the effectiveness of taxonomies.- Provide upfront training to 70+ staff with continuous, tailored remote and desk-side training as needed. - Oversee compliance across data platforms by translating guidance from General Counsel and hired external lawyers into action points, and revising business processes and workflows, in concordance with the European Data Protection Regulation (GDPR).- Earned the IIF Special Achievement Award in December 2018 in recognition of extraordinary contributions towards the Institute’s customer relations management. Show less

Washington D.C. Metro Area

- Supported three Senior Directors with financial community outreach and publications, such as coordinating high-level international meetings for c-suite (VIP) clients.- Provided event management expertise at international conferences.- Edited the Regulatory Affairs Department’s monthly publication, to include administering, editing, and managing content on the department’s website. - Developed and maintained an annual research budget of $450k, and coordinated across departments to… Show more - Supported three Senior Directors with financial community outreach and publications, such as coordinating high-level international meetings for c-suite (VIP) clients.- Provided event management expertise at international conferences.- Edited the Regulatory Affairs Department’s monthly publication, to include administering, editing, and managing content on the department’s website. - Developed and maintained an annual research budget of $450k, and coordinated across departments to identify and implement cost improvement and access management initiatives.- Received the IIF Spirit Award in recognition of outstanding work ethic and organizational support in 2012. Show less

Washington D.C. Metro Area

- Ensured accuracy and filed annual tax returns for over 800 sponsored international scholars.- Maintained the USAID TraiNet database for more than 10,000 scholars.- Managed and edited budget lines and narratives for various Department of State and Inter-American Development Bank grants, and- Coordinated fulfillment of accounts payable and receivable on all grants and scholarships.- Maintained compliance guidelines and documentation for successful external audits.

- Provided programmatic and administration support to numerous USAID and Georgetown University executive programs.- Designed and maintained personnel monitoring databases using Microsoft Access to comply with federal reporting requirements.- Conducted market research, literature reviews, and edited Requests for Proposals (RFPs) to support CIED grant bids.- Translated program documents into French and Spanish for broadest possible dissemination.

Washington D.C. Metro Area

(Part-time only)- Process yearly royalty payments to over 600 authors and third-parties.- Calculate monthly withholding amounts by state and county.

Haverford, Pennsylvania, United States

Organizational Leadership

Seven-week session to learn how to collaborate with neighbors, community organizations, and local government to strengthen neighborhoods.

M. A, Liberal Studies; Ethics And The Professions

B.A., Economics