Xarold Trejo Romero Email & Phone Number

Phoenix, AZ, US

Phoenix AZ, & Broomfield Colorado

Lead a group of 16 fine Sr. technicians to provide the best Technical Support in the telecommunications industry, provided guidance on technical audits and worked on projects to provide technical training and mentorship to other groups in the Service Delivery organization. Interacted in peer channels with the Service Assurance Advanced Technical Support.

Phoenix, AZ & Broomfield, CO

Provide on-demand tier 3 support for complex network activations and chronic maintenance issues. Process IP logical change requests for managed customers in Cisco, Juniper and Adtran platforms, project development, lab testing, Carrier Ethernet EVPL and VPLS troubleshooting in a multivendor environment, the following vendors have been added to my skills.

Provide on-demand tier 3 support for complex network activations and chronic maintenance issues. Process logical change requests for managed customers in Cisco and Juniper platforms, project development, lab testing and general evaluation of products that can improve SLA in Metro Ethernet. Worked in the initial Accedian NID deployment for Carrier Ethernet.

Setup initial configuration and lead troubleshooting efforts on newly installed services. Test and turn-up accordingly. Maintain equipment and build initial documentation to ensure up to date records. Provide project progress reports to management as required. Interact with the account team and customers to explain the features and constrains of new.

Point of contact for inbound customer maintenance requests on 2nd and 3rd level technical support, responsible for every customer’s ticket, troubleshooting existing voice and data issues, use of supplied monitoring tools in order to maintain network reliability. Provided proactive network monitoring to identify potential issues; minimize MTTR on all.

• Worked as a contractor in several projects for different companies:
• Semex of Arizona /Network Engineer- Built financially secured VPN from scratch for 14 offices in a very constrained budget.- Installed security camera system.- Worked with web developers to make web GUI friendlier for.
• Moneygram International/ Network Consultant - Installed new money transfer equipment and trained staff across several locations in Arizona and Utah.
• IBM@Honeywell / Network Administrator - Worked in Security Access Services providing maintenance to NT, Novell and Exchange accounts.- Worked in the infamous MSblast virus removal (DCOM vulnerability in Windows 2000.
• Ruiz Enterprises / Network Consultant (1 month)- Installed camera systems for customers in Utah.
• Azteca Services / Software Engineer (3 months)- Developed an inexpensive local database check cashing system using Check Imaging Software, MS Access, Visual Basic and Biometrics.

Maintenance and improvement of a worldwide corporate WAN. Technologies supported include: routers, switches, hubs, TCP/IP, IPX, EIGRP, RIP, SNMP, IPSec VPN, Frame Relay, ISDN DDR, RAS, LAN cabling, legacy PBX & VMX. Developed WAN architecture recommendations based on the performance statistics and carrier’s links availability. Worked in a team environment.

LAN maintenance at the student's computer center, multiple projects for the faculty staff, including academic course redesign for Mathematics at high school level using Learning Space & Lotus Notes.

Bachelor Of Science, Computer Systems Engineering

Activities and Societies: Cisco Networking Academy Program (4 semesters), ACM Chapter Vice President- With Honors

Diploma, High School