Accountable for the continuous value delivery of IT Infrastructure Platforms. Oversees sustain, deployment, retirement, and leverage .Ensures the effective and efficient operational support of all internally or by a third-party managed platform.Strategy through continuous value management to retirement, with responsibility for the full life cycle of the product, Responsible for several products within a product group (Compute, Storage, Backup, Networking, Monitoring, IT facilities). Along the full product life cycle, works closely with IT customers to support Customer objectives and initiatives.• Produced significant cost savings in optimizing IT Product and Services.• Continuous Product and service improvement for efficient IT delivery to support business.• Budgeting, managing Finance and IT procurement• IT sourcing, Governance, Partner productivity management and building capabilities.• Leading and building high performing team. • Leading various IT transformation projects for Global Data Centers• Critical incident management, handling escalations, resolving issues, and driving problem management.

Offshore Technical lead | People manager (Nestle)Accountable to supports delivery and sustain of the most complex Infrastructure platforms (TSM, SAN/Storage, Backup), guides and promotes optimal use of technology to support the cost-effective delivery of Infrastructure requirements.• Overachieved targets for Availability and Compliance by implementing automation and alerting.• Transition support services to partners and Partner performance review.• Leading various IT Infrastructure refresh projects for Global Data Centers, Storage migration, Backup Infrastructure refresh.• Budgeting, IT procurement and asset management.Accountable to supports delivery and sustain of the most complex Infrastructure platforms (AIX, SAN/Storage, Backup), guides and promotes optimal use of technology to support the cost-effective delivery of Infrastructure requirements. • Overachieved targets for Availability and Compliance by implementing automation and alerting.• Transition support services to partners and Partner performance review. • Leading various IT Infrastructure refresh projects for Global Data Centers, virtualization, SAN modernization, Storage migration, Backup Infrastructure refresh. • Budgeting, IT procurement and asset management.

Accountable for Backup and recovery Infrastructure support, maintain contacts with customer’s leaders and analyze requirements and service quality and sort out any relevant issues.Staffing and management support to all employees for various Infrastructure support assignments at customer premises. Maintain contacts with customer’s leaders and analyze requirements and service quality and sort out any relevant issues.• Onsite Project Manager and coordinator for Data Center infrastructure operations at Client location Nestle, Bussigny,Switzerland • Learning experience of offshore IT support model, building team and go through various transition phases. • Managing offshore teams and ensuring IT service delivery as per client exactions.• Continue to grow catalog for IT services with client by understanding business needs and proposing solutions.• Governance and performance review with Client.

• Account focal for backup and recovery in offshore • Involved in day to day activity with the team on the technical issue • Analyzed frequently raised incident and find the Root cause analysis and fixing them with permanent solution.• Appreciated by Wipro Management on fixing backup issue. Which reduced inflow of ticket.• Trained team to improve the technical Skills and upscale to next level • Quality analysis performed on tickets and Trend analysis Performed on the Work load of each individual.• Awarded Thanks Zillion for the best performer in Wipro• Awarded From the client as a best performer in Tape management reduced 45 % of tape usage by performing a TSM Tune up

• Being the Team lead for the team, I am responsible for any operational issues, escalations, changes, project and problem management and Deeply involved in streamlining the process by Conducting process and product training within the team.• Created and Documented Standard operating procedures • Providing the RCA to the account management for the critical backup failure to prevent the reoccurrence.• Prepare the weekly, monthly, and quarterly status reports for tower & present the same to the Account Management team as well the competency leaders and driving action

Worked as Level L3 Technician Primary contact and maintain 28 TSM Server and Healtho Primary contact and maintain 28 TSM Server and Healtho Installation of TDP for SQL, Oracleo Installation and configuration of IBM Protectiero Good in NDMP backups and restoreo VM backup configuration and configuration o Worked with TS3584 Tape library /Installation/Configuration.

• Worked as Level (L2/L3) Technician.• Involved in day to day server management which includes Disk management, Job Scheduling, Backup, and restoration.• Worked on Manage Now, Maximo, Remedy and Service Center tool.• Analyzing the way in which the backup processes are running and anticipate any potential problems by highlighting them to the management by taking any necessary actions to ensure that the backup was not affected.• Involved in RFS activity.• Member of Transition for Account in Exit Phrase.• As a team focal, I will be representing to the management on the weekly management review. • Manage the team with shift schedules, escalations, team concerns by performing a one to one meeting periodically, major activities, setting up the goal, organizing trainings and leave management.

System Operation Specialist (Service Management))- Was a member of constructing the team for the problem management. - Excellent Knowledge in Problem, Change Management & Reporting.- Effectively resolve escalated customer concerns and issues.- Excellent knowledge in performing Root Cause Analysis.- Experience in working on SIP account.