Xavier Gonzalez Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Assisted customers via FaceTime/video calls to troubleshoot and resolve issues remotely, minimizing need for on-site visits.Documented detailed reports on parts used, customer complaints, diagnoses, and repair resolutions for embroidery and DTF printing machines.Traveled domestically and internationally to perform on-site repairs and maintenance upon customer requests.Conducted partial or full dismantling of equipment to efficiently repair or replace defective components, restoring full functionality.Installed, programmed, and configured wide range of consumer products, ensuring optimal performance.Trained customers on machine operation, maintenance procedures, and troubleshooting techniques to maximize equipment lifespan.Diagnosed and repaired electrical and mechanical issues across various machines using wide range of tools and diagnostic equipment.Utilized diverse tools and diagnostic methods to perform on-the-spot repairs and modifications, minimizing downtime for customers.Repaired, tested, and calibrated electronic circuit boards, wiring, and components to ensure reliable operation.Inspected, tested, repaired, and refurbished embroidery and DTF printing machines, verifying proper operation and quality standards.

Miramar, Florida, United States

Certified Samsung Technician proficient in repairing Samsung TVs and appliances.Conduct thorough inspections for Samsung warranties, ensuring accurate determination of warranty coverage.Deliver exceptional customer service, consistently achieving high customer experience scores.Maintain a clean and organized work area, adhering to safety regulations for a secure environment.Stay abreast of the latest Samsung products and technologies, enabling effective troubleshooting and repair.Complete all repair tasks promptly to minimize customer wait time and maximize satisfaction.Provide training to new Samsung Repair Technicians, ensuring consistent quality in repair techniques.Address customer inquiries promptly, resolve complaints, and maintain satisfaction throughout the repair process.Collaborate with Samsung engineers, offering valuable feedback to improve product design and functionality.

Cutler Bay, Florida, United States

Managed a team at AutoZone Mega Hub, fostering growth, team building, and effective work.Conducted daily meetings to review expectations, verify floor inventory, and strategize to exceed sales targets.Implemented disciplinary actions when necessary and ensured staff adherence to company policies.Accounted for and secured cash in the safe, overseeing proper payouts to service providers.Conducted truckload inspections for Department of Transportation compliance.Provided on-call support, maintained customer relations, and nurtured commercial accounts to boost sales.Utilized in-house scheduling software to create and manage store schedules.Ensured staff training and facilitated improvements in sales and ticket averages.Communicated cash handling and inventory discrepancies to Loss Prevention and Store Manager.Developed and implemented strategies to enhance employee performance and team productivity.

Managed property and closed premises, ensuring proper upkeep.Supervised employees, delegated tasks, and maintained a safe working environment.Conducted equipment cleaning, chemical refills, and machine repairs as trained.Led a team of Loaders, ensuring efficient car wash production.Provided detailed vehicle cleaning and guided drivers safely onto the loading dock.Implemented customer service strategies to enhance satisfaction and loyalty.Identified and resolved equipment issues for smooth car wash operation.Developed training programs for efficient and high-quality car wash production.Implemented strategies to improve employee morale and satisfaction.Managed daily operations, overseeing employees for efficient and high-quality production at Busy Bee Carwash.

Education record

High School Diploma