Xavier Hunt Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

-Executed comprehensive in-person device setup and technical troubleshooting for smartphones, tablets, and other consumer electronics. Enhanced customer satisfaction and technological proficiency, achieving a 97% customer satisfaction rate.-Demonstrated deep technical knowledge and problem-solving skills, leading to a high success rate in device repairs and troubleshooting, and contributing to a significant reduction in follow-up service requests.-Utilized advanced diagnostic tools and software to identify and resolve technical issues, ensuring optimal performance and functionality of customer devices. Achieved a 98% first-time resolution rate by employing thorough diagnostic processes and solutions.-Delivered exceptional customer service during technical support interactions, addressing concerns and providing solutions with a focus on enhancing overall customer experience and loyalty.- Surpassed sales and service metrics by 23%, generating over $1000 in upsell revenue. Achieved this through strategic relationship building and effective upselling of Asurion smart home products, employing advanced sales techniques while maintaining high standards of integrity and customer engagement.

Houston, Texas, United States

-Provided comprehensive support for computer systems, desktops, and peripherals, resolving 90% of minor Level I issues and 85% of complex Level III issues under general supervision.-Installed, diagnosed, repaired, maintained, and upgraded hardware and equipment to ensure optimal workstation performance.-Successfully managed and resolved 95% of incoming inquiries regarding PC and hardware problems within 24 hours.-Collaborated with team members to maintain inventory, developed procedures for monitoring PC performance (increasing efficiency by 20%), and documented hardware-related activities.-Customized configurations to meet user needs, resulting in a 30% improvement in user satisfaction.-Installed operating systems and software applications, configured software settings and user preferences, and set up and configured hardware components such as printers, scanners, and peripheral devices.-Performed computer imaging and deployment, reducing setup times by 25% and ensuring consistent system configurations across the organization.-Utilized ticketing systems such as ServiceNow to track and manage support requests, achieving a 98% resolution rate within SLA guidelines and improving overall IT support efficiency by 15%.

Houston, Texas, United States

-Utilized strong communication skills to address and resolve over 100 customer inquiries daily, achieving a 95% customer satisfaction rate. Demonstrated the ability to troubleshoot technical issues and convey complex ideas clearly to customers.-Collaborated seamlessly with team members to achieve shared objectives, contributing to a 20% increase in team efficiency and consistently meeting weekly sales targets.-Assisted an average of 50 customers per shift with product information, returns, and exchanges, ensuring a smooth and positive shopping experience.-Leveraged product knowledge to upsell and cross-sell items, resulting in a 15% increase in average transaction value.-Supported inventory management tasks, including restocking shelves and organizing product displays, improving inventory accuracy by 10%.-Trained and mentored new team members, enhancing team performance and reducing onboarding time by 25%.-Resolved customer complaints and issues efficiently, reducing escalations to management by 30% and maintaining a calm and professional demeanor under pressure.

Houston, Texas, United States

- Input and managed data into databases and spreadsheets with precision, maintaining a 100% data accuracy rate. Implemented data validation processes that reduced errors by 15%.- Developed and maintained a systematic filing system for office files, records, and documents, which improved retrieval efficiency by 30% and ensured information accuracy. Conducted regular audits to ensure compliance with organizational standards.-Facilitated the setup and organization of school events, coordinating logistics such as venue arrangement, equipment setup, and attendee registration. Successfully managed over 10 events per semester, resulting in a 95% positive feedback rating from participants and stakeholders.-Processed and archived sensitive documents with confidentiality and accuracy, ensuring compliance with data protection regulations and reducing retrieval times by 20%.-Provided comprehensive administrative support including scheduling meetings, preparing reports, and handling correspondence, which enhanced office efficiency and supported the successful completion of various projects.

Houston, Texas, United States

-Conducted comprehensive market analysis to identify emerging trends and drivers in the energy sector. Utilized advanced analytical techniques to generate actionable insights, resulting in a 25% improvement in the accuracy of trend forecasting.-Contributed to the evaluation of over 20 innovative start-ups in renewable energy and battery technology. Assessed new technologies for their potential impact and scalability, aiding in the identification of high-potential investment opportunities.- Collaborated with a team to differentiate and select the most promising start-ups for investment consideration. Played a key role in decision-making processes, contributing to a 30% increase in the quality of investment pitches and recommendations.- Analyzed pitch decks and business models, providing critical feedback and strategic recommendations that enhanced the presentation quality and investor appeal.-Demonstrated strong strategic thinking by identifying key market drivers and competitive advantages of start-ups, which supported informed investment decisions and strategic planning.-Worked closely with team members to synthesize research findings and present coherent analyses, showcasing strong teamwork and collaborative problem-solving skills.

Jackson, Mississippi, United States

-Demonstrated a customer-centric approach, contributing to high customer service satisfaction. -Showcased keen attention to detail while packaging and ensuring timely delivery to customers at a high volume processing rate.

Bachelor Of Computer Science, Computer Science, Junior

Activities and Societies: National Society of Black Engineers The National Society of Success and Leadership TSU Computer SocietyRelevant.

Bachelor Of Applied Science - Basc, Biology, General, Freshman

Received an academic scholarship. Transferred to Texas Southern University.

Graduated

Activities and Societies: National Honors Society Sports- Football, Basketball, BaseballSchool is located in North Mississippi. Captain.