Xavier Jordan Email and Phone Number

Maintain site production camera systems, including but not limited to managing the camera server drives, purchase and install new cameras, new camera configuration, server configuration, maintain cameras viewing applications. Repair, replace & configure PCs for site control systems. Maintain hardware systems with necessary patches. Install and configure Exceed (Foxboro HMI emulator) in several areas of the facility. Maintain software upgrades and licensing for all software used with PLC and HMIs. Setup and test new hardware for PLC and HMI desktops. Assist in maintaining the IE department laptops. Assist field IE technicians as needed in the field with troubleshooting issues. Maintain HP network switches by contacting technical support as required and managing warranty and replacement of failed units. Manage, update, and maintain control system network infrastructure, and hardware such as routers, switches, hubs, converters, and cabling including fiber optics as well as software, including routers, switches, server configurations, and updates. Maintain static IP address spreadsheet for all hardware on the process control. Research for new products that will replace obsolete and/or failing equipment or introduce improvement to the company. Provide screen updates for process & poly areas. Assist in developing scopes of work, estimates, prepare bids, procure material, perform job walkthroughs, vendor selection and manage contractors for various projects.

Duties include acting as primary contact for all applications and systems problems. Analyzing and documenting problems, recommending solutions, and initiating and implementing corrective actions. Responsible for creating procedures for processes and documentation for software and hardware processes for all three plants. Manager over 3rd party helpdesk. Worked with helpdesk lead to resolve ticket related issues, create criteria and procedures for helpdesk to follow, and maintain and create documentation for procedures for the helpdesk. Supporting servers, network, and desktop hardware, software, and applications. Managing and maintaining active directory structure. Evaluate and deploy new services and functions on an as needed basis. Roll out, configure, and installed, new hardware and software. Monitor and test phone system hardware and software. Provide administrative staff and employees with assistance in solving computer and computer peripheral issues. Analyze process systems for different departments to implement and improve computer systems. Review employee requirements, procedures, and problems to automate or improve existing systems, computer capabilities, workflows, and scheduling limitations. Work with vendors in the support of third party implemented software. Provide off-hours support on a rotational basis for computer or phone related issues. Perform other related duties as assigned or needed.

Duties include providing technical support specifically for Methodist satellite clinics and physicians, including sports medicine, family medicine, orthopedics, trauma, endocrinology, surgical, neurology, oncology, urology, obstetrician, and internal medicine. Tasks include providing medical staff and physicians technical supervision in the maintenance and use of applications and hardware utilized by these clinics. Other responsibilities include the installation and configuration of hardware, software, network, communications, and the trouble-shooting of any issues. Identify and provide resolution to software related issues through telephone contact and remote support, or on-site visits as required. Configure and customization of systems equipment to meet individual clinic and staff needs. Coordination of installation of office systems products, and the use of external service providers for repair and replacement of systems, components, and peripherals. Monitoring of technical problems, reporting issues and working with external service providers as well as with Methodist internal teams on issue updating, problem resolution, and customer feedback.

Duties include providing support to the Methodist user community via consultation, training, instruction, trouble-shooting, and problem-solving for hardware, software, network, related computer systems, and peripheral devices, including the installation, configuration, and deployment of laptops, workstations, printers, and scanners, and to ensure the operation of all systems. Assistance provided to the server team with server patches on a as needed basis. Duties also include applying business/technical support concepts to analyze application problems to resolve complex issues, managing small and large projects, gathering, analyzing, reviewing, and participating in ticket assignments for technical support, which includes working with both technical and nontechnical personnel and independent vendors on customized applications and projects. Provide evening and weekend on-call support for technical issues.

Primary backup administrator duties include managing, administrating, installation, and monitoring the backup system in SISL data center which maintains and backs up all servers and workstations for all four JSC NASA Divisions. Responsible for being primary system administrator and technical contact for any and all specialized technical support including but not limited to creating, configuring, and maintaining all backups including all servers and workstations utilizing Symantec Backup Exec and Netbackup. Duties and responsibilities also include all hardware, software, operating systems, upgrades to existing equipment, installation and configuration of new equipment and or and network related issues including ports and interface configurations and technical requirements for laboratories and test facilities on site at NASA/Johnson Space Center. These labs and test facilities include the following: Light Environment Test Facility, Water and Food Analytical Lab, Exercise Physiology Lab, Comprehensive Medical Informatics Facility, Astronaut Rehabilitation Facility, Shuttle Orbiter Medical Systems Processing Lab, Baseline Data Collection Facility, and the Exercise Lab. Responsible for monitoring and reporting on all labs and test facilities technically related plans and procedures, schedules, projects, IT security, security audits, and needs including identifying and providing present and future software, hardware, network, and security requirements to lab supervisors and Bioastronautics contract management. Provide guidance to technical personnel in related task areas.

Responsibilities include desktop software, hardware, printer, network media, laptop service center, VPN and technical customer support. Trouble-shooting and identifying and providing solutions for software issues in a multifaceted software environment. Duties also include installation, configuration, maintenance and deployment and inventory all printers, laptops, desktops and helpdesk when needed. Also responsible for upgrading and maintaining numerous applications and operating systems, including Windows 95, Windows 98, Windows NT, Windows 2000, and Windows XP Professional. Trouble-shooting all technical software and hardware issues dealing with computers, laptops, printers (HP and Lexmark), and network media along with assisting and training users in the use of multiple software applications. Also a member of the Boeing Script Team which is responsible for writing trouble-shooting scripts, procedures, instructions, and manuals for the Boeing Enterprise Helpdesk to use to when assisting users. Houston Focal for the East/Southeast Region Communications team. Duties include improving communications between the different operating groups of the Desktop and VTC groups with the goal of improving implementation of practices and common procedures, sharing knowledge, keeping staff informed of upcoming changes and project status, and relationship building.

Promoted to run the ExxonMobil Refinery helpdesk. Provided helpdesk assistance to average of 3,000 users on a monthly basis. Certified by Hewlett-Packard and Dell and was promoted into position of lead hardware tech. Serviced all models of Hewlett-Packard printers, along with all hardware related issues for over 3,500 Dell desktops and laptops. Provided hardware and software support for Windows 95 rollout that consisted in the loading, configuring, and support of over 4,000 computers. Promoted to technical supervisor. Transferred to ExxonMobil Baytown Chemicals Intermediate Technology. Duties included software support for all departments, including law, engineering, scientific technology, and staff support, along with all employee related issues. Over the transition of Windows for Workgroups C.A.S.T.L.E 2.2B to Windows N.T 4.0 C.A.S.T.L.E 4.2B rollout. Involved in the coordinating of the global NT4.0 H.S.M.E rollout as a technical lead for both the ExxonMobil Refinery and ExxonMobil Chemical. Duties for this included the coordinating a rollout of over 10,000 computers, setting up, configuration, and trouble-shooting of software for users in multiple departments. Post rollout was moved to roaming technician for technical support for multiple ExxonMobil sites, including Mont Belvieu, CAB, MOB, BCIT, BOP, BPC. Duties included the handling of all software and hardware issues, along with any other miscellaneous technical problems.

Responsibilities included maintenance and repair of all campus hardware and software related problems. This included troubleshooting software problems, upgrading software and operating systems, all hardware, and maintenance of the network (Novell).