Enthusiastic Customer Support Specialist and Logistics Associate with 5+ years of experience in different industries, providing exceptional customer experiences. Extensive proficiency in CRM and support ticketing systems with a solid technical background. Recognized for leadership skills and a passion for delivering world-class and disruptives customer and logistics services. 1-STRENGHS-Poblem-solving and effective communication:Proven ability to communicate clearly and persuasively to increase sales.Promptness to address and resolve an average of 20 tickets daily, boosting customer satisfaction rates by 15%.-Relationship-BuildingCultivate long-term customer relationships through prompt and thoughtful service, contributing to an increase in customer retention.-Technical proficiency.In-depth knowledge of CRM and support ticketing platforms enabled top-notch customer support and record maintenance. Capable to handle skilfully cutting-edge technology( Sales Force, Omni Channel, Zendesk, Back Office, chatterbox, Logistics Workspace)-Customer service and attention to details.Expertise in identifying and resolving discrepancies leading to 100% error-free reports.Track record of resolving customer complaints, resulting in a 95% satisfaction rating.2-SKILLSLeadership - Microsoft office - Sales support - Customer and Logistics support.Customer service - Problem solving -Ticketing systems.Communication - CRM3- CERTIFICATIONCustomer Service TrainingLearned advanced customer service techniques from Coursera.Technical Support FundamentalsAchieved comprehensive understanding of tech support principles from Google certification program.4-ACHIEVEMENTSImplementation of customer/Logistics/Sales strategiesDeveloped and executed a successful sales strategy, resulting in a 30% increase in revenue within 6 months. Mentored and trained new hires team members, resulting in 100% retention rate and improved customer service performance.5- PASSIONTech GadgetsStay up-to-date with the latest tech gadgets and often provide informal tech adviceOutdoor ActivitiesI enjoy hiking and exploring new trails.