Xavier Serrano Email & Phone Number

Puerto Ayora, Galápagos, Ecuador

Finance Manager/Director for the project “Habla Tiburon” in partnership with USAID funds in partnership with WWF.-Ensured 100% compliance with financial and reporting requirements for USAID grant-Coordinated across 3 teams for successful delivery of $11.9M grant outcomes-Resulting in enhanced project performance by ensuring team alignment and financialaccuracy through cross-team coordination in line with USAID directives-Handled USAID funds for the project, ensuring accurate disbursement, receipt, andusage in full compliance with USAID policies-Enhanced compliance and financial management of USAID grant, impacting budgetallocation of over $10 million, by ensuring consistency among deliverables-Raised financial transparency by submitting 4 quarterly financial reports, aiding ineffective project execution-Negotiated with suppliers to secure competitive contracts, cutting costs by 8% ormore

Santa Cruz Canton, Galápagos, Ecuador

•Revolutionized product selection for Galápagos market, boosting customersatisfaction by 35% through climate-specific offerings.•Strengthened supplier network in Continental Ecuador by investigating 10 suppliers,ensuring high product quality and reliability.•Achieved competitive pricing and favorable delivery terms for the Galápagos marketby sending quotation requests to over 5 suppliers.•Amplified annual sales by 15% by optimizing inventory and improving supply chainefficiencies.•Established a strategic warehouse in Guayaquil, managing products storage andinitiating quality control systems, covering a stock of over 1000 units.•Streamlined product shipment to Galápagos, coordinating with the only 2transportation companies to ensure regulatory compliance and on-time delivery.•Boosted business performance through diligent cash flow and inventory analysis,implementing adjustments that advanced efficiency by 10%.

Santa Cruz Canton, Galápagos, Ecuador

•Management of government bonds $2M, Central Bank of Ecuador sub-account.•Processed and verified monthly and annual tax returns, impacting compliance for$2M in tax obligations.•Escalated payment accuracy by 60%, ensuring fiscal responsibility through astringent verification process. Optimized cash flow management for a portfolioexceeding $20M budget.•Managed the control and registration of $100K in transfers through the ESIGEFsystem, ensuring financial integrity.•Generated 15 essential financial reports, providing timely insights to influencestrategic decisions through comprehensive banking analysis.•Produced collection reports daily, weekly, and monthly, tracking over $50K inreceivables. Improved debt recovery efficiency by 15%, facilitating timely paymentagreements and follow-ups.•Led Treasury and collections unit, improving income sources by 15% throughstrategic planning and team empowerment. Streamlined collection processes at theprinciple pier, through strategic ordinance implementation.

Santa Cruz Canton, Galápagos, Ecuador

•Reduced operational costs by 15% by optimizing workflows, streamlining processesand new inventory management technologies.•Boosted customer satisfaction rates by 15% through direct customer service.•Supervised quality on 2 tour boats, ensuring top-tier service for tourists.•Increased staff retention rates by 20% by implementing new motivation policies.•Enhanced customer satisfaction by 25% through the implementation of new directservices on yachts.•Coordinated weekly supplies for the 2 yachts, ensuring seamless operations for bothonboard and land-based personnel.•Facilitated a 10% growth in workforce efficiency by coordinating with administratorsfor recruitment and management.

Quito, Pichincha, Ecuador

•Achieved a 25% increase in follower engagement by expertly managing 4 candidateprofiles on Facebook.•Managed content for 5 social media campaigns, reaching over 5,000 followers forparty and candidate promotion.•Elevated party campaign presence on social media, resulting in a 25% increase inengagement, by coordinating with leaders across levels.

Santa Cruz Canton, Galápagos, Ecuador

•Directed the management of a website attracting over 100 monthly visitors.•Expanded client base by 25% by attracting 50 international clients.•Refined customer satisfaction rates by 15% through direct customer service.•Escalated operational efficiency by 25% by implementing new technologies forlogistics.•Expanded company's market presence to 2 new regions, resulting in a 20% revenueincrease.•Achieved 100% fulfillment of company goals by establishing and enforcing keypolicies.

Quito, Pichincha, Ecuador

•Expand the international customer base by 50%, establish policies and createcampaigns to increase sales.•Improved customer satisfaction rates by 15% through direct customer service.•Led to a 15% efficiency increase in inventory management by implementing newtechnologies.•Supervised the inspection and operations of the 2 yachts in the Galápagos, ensuringtop service quality.•Enhanced international client portfolio by 15% through strategic negotiations.•Launched 5 new tourist offers, targeting North American and European markets,increasing client engagement.•Developed a comprehensive database enhancing customer information accessibilityfor 1,000+ clients.

Master Of Business Administration - Mba, Business Administration And Management, General

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, International Business

Activities and Societies: SOCCER, SWIMMING, AYUDA A LA COMUNIDAD GALAPAGOS SECTOR CAFETERO