Xavier Warner Email & Phone Number

Houston, Texas, United States

Greater New York City Area

Managed a team of seven concierge for a luxury residential building in Long Island City, NY, including providing staff training and development, scheduling and payroll entry.Managed and enforced building, company, and department policies and proceduresCared for the wellbeing and safety of residentsAccepted and organized package deliveriesWorked with Entrata and Greystar Yardie systemsAssisted building superintendent in “punch in” and key coding

Greater New York City Area

Managed the studio schedule. Booked studio time with returning artists and registered new artists. Provided songwriting assistance to artist clients, as well as any necessary artist development, including voice coaching, performance presence, and the like. Consulted on album organization and production, and marketing strategies. Assisted in monthly budget planning.

Greater New York City Area

Managed 2-3 phone operators during the overnight shift while handling major corporate accounts including Macy’s, Bloomingdales, Burbury, Douglas Elliman, and DDB.Manned a multi-line system while performing ad-hoc office duties.Fielded client complaints, and assisted operators on difficult/delicate calls.Set up corporate client invoicing on either a weekly or monthly basis

Greater New York City Area

Responsible for day-to-day front desk operations in order to ensure quality service to guests including greeting members, and assisting them with any membership/account issues they might have.Answered multiline phones.Stocked and sold merchandise using POS system.Provided excellent customer service, including initial guidance and follow-ups to ensure that all clients receive the best experience possible.Opened the front desk and merchandise area on a daily basis.Performed any ad-hoc functions necessary.Awarded Employee of the Month three months in a row.

Greater New York City Area

Conduct daily employee Check In.Scanned and controlled a high amount of customer and employee traffic to maintain a safe & secure working environment.Remained vigilant against shoplifters and other unscrupulous persons within the premises.Implemented and carried out the zoning checklist, resulting in an immediate and visible decreasing of merchandise loss.Coordinated training courses and prepared training materials.Participated in weekly store evaluation & security efficiency meetings.