Xavier Hatten Email & Phone Number

Oak Brook, Illinois

Chicago, Illinois

•Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations•Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business•Knowledge of the selling status, rates, and benefits of package plans to properly upsell reservations •Promote goodwill by being courteous and friendly to members, employees, and guest•Resolving all customer and employee concerns promptly according to company policy without further escalation

Chicago, Illinois

•Promoted CVS customer service culture (Greet, offer help, and thank) with laser focus.•Crossed trained in cashiering, merchandising, customer service and employee leadership.•Executed store opening and closing procedures which include reviewing and verifying transaction data, cashier analysis, and securing the location. •Oversaw up to 6 team members.

Chicago, Illinois

•Maintained banking responsibilities, including armored car pickups, drops, credit card machines, correct cash-handling procedures, and more, as appropriate to the venue•Trained new staff on shift and retrain older staff as needed•Evaluated staffing needs for the venue and assist in weekly scheduling•Managed staff as it relates to current performance, behavior, and attendance