- Support user and Infrastructure Maintenance- Receive user inquiry and analyze to provide solution or continual improvement.- Create infrastructure design and documentation based on business requirement.- Problem solving and preventive action plan related to IT Infrastructure- Manage Change Request to meet business demand- Supervise infrastructure support team (Vendor)- Manage and implement IT Infrastructure and Security Project- Provide Report for Problem and Change Management related to IT Infrastructure- Perform IT Infrastructure Monthly Maintenance

• Administered and supported Office 365 and Exchange Online Protection.• Automated and executed Office 365 procedures utilizing Windows PowerShell.• Resolved tenancy technical issues and monitored Office 365 systems.• Utilized ActiveSync for configuration of mobile messaging services.

• As coordinator for IT support team that consist of helpdesk, application, security and infrastructure support in Jakarta Head Office, Karawang factory and Mojokerto factory.• Create a monthly report for IT section manager based on helpdesk, application, security and infrastructure support performance.• As a single point of contact (SPOC) for Team to manage daily operational activities.• Consolidation and coordination related to the implementation of ITSM for Team MII, PTA and Vendor partners in accordance with the scope of work.• Supervise and control the daily operations for Desktop Support and Service Desk.• Ensure regular communication and documented project running and schedule for the Weekly and Monthly Meeting.• Implement the Incident Analyst functions (monitoring, escalation, follow-up, making trend analysis and incident.• Ensure appropriate qualifications and MII Team is ready to support in PTA Project.• Schedule plan for Training and Development Team.• Provide analysis and recommendations to the PTA for the development of business processes and systems that are agreed.• Ensure the documents related to the project are stored neatly and securely.

• Install and configure new server.• Daily Monitoring for Core Server, Network, File Server and VM Host Server Performance.• Coordinate with Network vendor for any trouble that occur.• Coordinate with Application vendor for any trouble that occur from their server or network.• Exchange server monitoring, maintenance and management.• Provide access for user to File Share Server.• Server monitoring and management using SCOM and SCVMM• Create monthly report about network, server and storage server performance to internal user.• Manage update management using WSUS server for patch or security update for Windows Server.• Active Directory group policy and user management.• Host Server Resource management for Hyper-V based Virtual Machine technology for VM user or VM Server.

Provide technical assistance and support for any incoming inquiries related to computer system, networks, software and hardware in Head office, branch, Distribution Center and Factory. As 2nd PIC for security support using Symantec Endpoint Protection and Symantec backup system. Create and configure Virtual Machine for new or existing user that use Thin Client computer system. Custom software support and troubleshot related to network issue or miss configuration in hardware side (Handy Terminal System).Fully understand on Active Directory, File Sharing, DNS, DCP Server, Exchange server, LAN and WAN. Already familiar with cloud computing system.

Provide technical assistance and support for any incoming inquiries related to computer system, networks, software and hardware.