Xenia Dowling Email & Phone Number

Winston-Salem, NC, US

Winston-Salem, North Carolina, United States

Winston-Salem, North Carolina, United States

Lumberton, Texas

Beaumont, TX

• Coordinated the team’s daily selling activities. Responsible for both individual and department sales.
• Recruited, interviewed, and trained new department associates.
• Coached the team members to help them achieve their individual sales objectives and adhere to company policies.
• Provided ongoing mentoring and personal development guidance to associates.
• Developed recordkeeping system for customer contacts which helped generate repeat business and referrals.
• Organized and produced special promotion events within the department.

Beaumont, Texas

• Assisted customers by determining their needs and offering complete product/ service solutions in order to ensure a positive customer experience.
• Provided after sale support and problem resolution to customers by networking with supporting departments and external contractors.
• Created long term customer relationships and generated repeat sales by maintaining a prospective/existing customer database.
• Maintained a working knowledge of products and services by utilizing provided training tools and regularly reviewing product manuals, manufacturer websites, and review boards.
• Assisted with training of new associates.
• Maintained the sales floor standards including floor recovery, housekeeping, planograms, and presentation standards of the units.

Christiansburg, Virginia

• Assisted customers by providing information on products, suggesting items, and processing sales/online orders.
• Kept customers informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Restocked shelves and ensured merchandise displays and sales floor looked organized and attractive.

Balti, Moldova

• Provided Russian to English and English to Russian translator/interpreter services at workshops and guest lectures.
• Translated documents, training materials, and event memos.
• Organized and provided an eight-week course in Beginners English free of charge to the beneficiaries of “Second Breath”.
• Assisted with payroll.
• Created documents for internal use in the organization.
• Volunteered at various events organized by “Second Breath”.

Bachelor'S Degree, Marketing, Summa Cum Laude

Activities and Societies: Member of Beta Gamma Sigma Recipient of Mildred Mary and Charles Albert Stead, Jr. Memorial Scholarship

Linguistics