- Communicating with upper management to develop strategic program and project goals- Developing strategic long-range plans to achieve strategic objectives- Creating and managing the organization’s fiscal operating and capital budget and expenses- Monitoring program and project performance of both internal and external service providers- Recommending and approving funding levels and spending plans- Monitoring occupant satisfaction- Monitoring construction and renovation projects- Monitoring performance metrics

Recognized as top sales associate for five consecutive months which resulted in promotion to Lead Sales Associate.Initiated a customer service strategy, which helped to increase store sales by 5% over six months.Acted as a liaison between clients and management by responding to customer inquiries and supervising different departments.Demonstrated the ability to keep a high level of composure during pressured situations, this includes; customer complaints, sales, and holiday seasons.

-Provided excellent customer service while on the selling floor, fitting room and front end.-Stocked and replenished merchandise when necessary.-Received and processed cash, check and credit payments.-Recommended, selected and helped locate merchandise based on customers needs and desires.-Perform responsibilities of cleaning the store to make appear in an appealing and presentable manner-Responsible for providing knowledge of fabrics and materials to customers-Handle tasks of preparing and maintaining sales record on a daily basis-Participate in sales training and programs to enhance sales skills and techniques

Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.Reviewed and verified transactions to ensure proper processing according to established quality standards.Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and through the use of various office machinesDaily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook