Xiao-Miao Zhou Email & Phone Number

Düsseldorf

Customer Project Manager:— Responsible for driving IMS and private networks project deliveries including financial planning & control, managing stakeholder expectations, and building customer relationships (customers Deutsche Telekom, Schweizerische Bundesbahnen)— Managed an agile NFVi automation project as Scrum MasterProgram Manager:— Steering DT Campus Program realizing private 5G networks to enterprise customers of Deutsche Telekom, staffing and guiding project teams of… Show more Customer Project Manager:— Responsible for driving IMS and private networks project deliveries including financial planning & control, managing stakeholder expectations, and building customer relationships (customers Deutsche Telekom, Schweizerische Bundesbahnen)— Managed an agile NFVi automation project as Scrum MasterProgram Manager:— Steering DT Campus Program realizing private 5G networks to enterprise customers of Deutsche Telekom, staffing and guiding project teams of up to 10 parallel projects executions— Collaborating closely with KAM and Account Managers for new opportunities and project or support extensions— Implementing CPM onboarding, PO-to-order, and site survey process efficienciesContract Fulfillment Responsible:— Driving pre-sales engagements from planning and services perspective, creating E2E service cost estimations, and creating contractual documents on project delivery and operations & support services Show less

Cologne Area, Germany

— Compiling statistical analyses as input for Dean’s decision-making— Documenting processes and drafting accreditation application reports in English

Bonn Area, Germany

— Conceptualizing and executing a digital marketing campaign across various online channels covering the international product portfolio— Analyzing market research papers and providing recommendations for action— Organizing and facilitating department strategy workshops for 17 people

Cologne, North Rhine-Westphalia, Germany

— Compiling statistical analyses as input for Dean’s decision-making— Documenting processes and drafting accreditation application reports in English

Enschede Area, Netherlands

— Handling business customer complaints by telephone

Arnhem

Individual project on KSM process:I managed data collection for and the development of a theory-, interview-, and online survey-based maturity model to determine and compare sophistication levels of selected business functions within AkzoNobel and one key account.Black belt group project:I gathered practical information on how back office purchasing processes are conducted across German sites and based on that created a manual for standardizing purchasing processes.

Enschede

— Answering inquiries and handling business customer complaints— Updating database information and menus— Explaining procedures to restaurants— Forwarding orders

Osnabrück, Germany

zero is a European fashion retailer which offers garments, accessories, and footwear to female customers.Responsibilities:• Advising and servicing customers (main focus)• Goods inward inspection• Labelling and attaching EAS tags to goods• Provision of goods for sale

Master Of Arts (M.A.), Regional Studies China (Business Administration)

Chinese Language Proficiency

Bachelor Of Science (B.Sc.), International Business Administration (B. Sc.)

Activities and Societies: Part-time board member as Incoming Exchange Manager at AIESEC Twente, weekly Dutch language class, member.

Study Abroad Semester, Sociology And Economics

English Language Proficiency, 109/120

Took English language classes at Proficiency Class Level for 4.5 months and subsequently TOEFL class for 2 months. Passed the TOEFL.

High School Diploma

Activities and Societies: Student Board ('09-'11); School Board ('10-'11); Student representative at subject conference in Geography.