Xiaoming He Email and Phone Number

> Management of customer orders, publishing weekly reports on Order Board, Past Due, Critical Codes, end of Qtr Risk & performance package. > Customer open orders daily reviews, ship status updates, problem solving on shortage, trade compliance and other special issues. > Link with PLM for product life cycle information and substitution, communicate to customer on order changes. WW stock availability and LT check to support sales to win the bid.> Process DOA replaced orders in priority, improve CSAT and maintain good relationship with key accounts. > Management of Delivery Performance for customer orders to meet OTS target, reduce past due orders $, mitigate risk, secure quarterly revenue.> KPI measurement and root cause analysis, improvement driven with the engagement of the relevant teams. > Inventory management, AFG & UFG conversion to support account stock rotation or order cancellation. > Global allocation calls, service impact analysis, expedite for early recovery.> Other activities - warehouse move, vendor transfer, process alignment and system clone for Nortel and Avaya smooth transition.

> Generated operational plan to vendors and supervise supplier's daily operation & execution plan on Nortel Forecast, PO and delivery schedule.> High level supplier management on multiple ODMs, related pricing, contract terms and other special activities' negotiation. Management of Build-to-Order model for Flex Penang and Cola. > Managed inventory for customer operations center, daily tracking on material shortage and timely taking action for replenishment. > Fulfillment activities on APAC customer orders filled from Regional Distribution Center，revenue risk pre-alert & analysis on tight supply, decision making on allocation plan.

> Responsible for GCA and SEA countries sales implementation. > Response to customer queries on products information and availability check. Dive into account product configuration to provide best services. > Analyze sales opportunity and forecast from account team. Receipt of customer orders, monitoring material status for all open orders. > Order booking and revenue recognition adhere to corporate policies, assist sales to achieve quarterly and yearly revenue goal. > Payment collection and coordinate customer pick up fm 3PL warehouse, dealt with customer open box failure (OBF) claim and arrange replacement in priority. > Inventory management, support sales account on stage plan changes or order cancellation, decision making on stock rotation. > 3PL warehouse management, maintained contracts, verified service quotation, coordinated shipment inbound and outbound, drive process improvement. > Projects assigned - CCC application, China direct sales, OS pre-load in 3PL.

> Maintained integrity of data in SAP by monitoring Engineering Changes Notice. > Acted as document center, managed drawings and control confidential documentations. Managed ISO documents, record retention, fix assets audit.> Managed contract manufactures (CM) - Meiban, Watson, Flextronics and Jabil.> Release monthly forecast and weekly shipment plan to CM, monitor the performance of on time shipment (OTS). > Work on assurance of supply (AOS), to work with cross-functional teams to mitigate the shortage due to the quality issues. > Ensure the material readiness for NPI programs and CM NPI capacity assessment.> Manage the material E&O and follow up its disposition plan.> Committee member for ISO9001, ISO14001 and Corporate Employee Health Safety & Security (EHS&S) program.> Quality management system (QMS) audit to major CMs – Flex, Jabil, Calcomp & Venture SH. > Corporate supply chain Social Environmental Responsibility (SER) program project site leader. Performed on site audits to suppliers, focus on human rights and labor practices, occupational health and safety, and the environment.

Responsible for Company import & export routine jobs and had rich experiences in logistics, custom clearance related works.

Responsible for maintain customers’ database and to provide post-sales services to customers with most updated information.