A cloud-based app to simplify APS job searches by providing customised matches and emailing users suitable listings based on their preferences, with job postings stored in a database.• Analysed requirements and interacted with stakeholders to ensure alignment and clarity throughout the software development lifecycle, facilitating accurate and effective solutions.• Created user-centric interfaces with React, MUI, and AWS, ensuring seamless customised services.• Managed backend authorisation, performance optimisation, notification systems, email delivery, utilising a tech stack including Java, Spring Boot, MySQL, Redis, Docker, and Caddy.• Utilised Conducted comprehensive testing to ensure functionality, performance, and security, leading to a robust and reliable application.

• Provided customer service to 1,000+ visitors daily, promptly addressing inquiries and resolving issues, achieving a high level of customer satisfaction.• Improved product selection and store displays by analysing customer feedback, contributing to continuous improvement initiatives.• Streamlined processes to improve efficiency and service quality, resulting in better understanding and fulfilment of customer needs.

• Led a team of 100+ engineers on major projects, effectively managing departmental costs and budget for 7 key groups, resulting in optimized resource allocation.• Prepared and executed plans for installations and upgrades of wireless networks, enhancing wireless network systems' efficiency and coverage.• Developed and implemented IT support guidelines. Managed daily IT desktop and meeting support tasks, ensuring smooth operation of internal meeting systems and office software accounts.• Optimized internal maintenance processes through automation to increase efficiency and quality.• Integrated internal systems for network data sharing and interaction, developing interfaces for engineers and ensuring data security and consistency. • Earned Employee of the Year award and received a promotion within two years.