- Project Management: Managed new product launch projects, delivered 2500+ ridesharing and fintech localization requests from Chinese into 12 languages, with an on-time delivery rate of 97.8%- Language Quality: Performed quality control of source language and pivot language, ensuring consistency with brand guidelines- Localization Process: Standardized cross-team review process to deliver localized products on time, drove improvements in user experience by tailoring content to local markets- Tools and Efficiency: Worked closely with engineers to troubleshoot technical issues, optimized in-house continuous localization platform to improve efficiency, quality and tool user experience- Stakeholder Management: Collaborated with internal teams to align on localization strategies and requirements, evangelized localization through sharing sessions- Language Assets: Managed language assets with in-house language specialists, drove term base cleanup projects to help vendor linguists provide accurate translations- Hiring and Training: Finished onboarding training of new members, and acted as the mentor of 4 full-time employees and 8 interns

- Content Creation: Managed social media account for target audiences, designed cultural creative products for School of Translation and Interpreting- Event Planning: Prepared for the Fifth Expert Group Meeting of the Olympic Winter Games Term Portal Program, Conference on China’s Opening-up Strategy and International Language Services- Project Management: Managed localization projects, including a book related to disease control during COVID-19 pandemic, a guide for waste sorting and recycling

- Customer Relationship: Assisted in maintaining business-oriented customer relations, arranged customer visits, meetings and trainings- Business Development: Looked for business opportunities through domestic and overseas industry events, tracked customer, competitor and supplier trends- Product Localization: Localized company’s imaging software and user manuals, initiated term base creation with internal technical teams

- Import and Export: Managed international shipments and ensured business compliance with trade regulations, including license and certificate application, customs clearance, and payment- Pre-sales Support: Worked with sales managers to handle inquiries, provided quotes, created bidding and contract documents, translated technical and legal documents- Project Execution: Assisted in executing projects, developing and implementing risk prediction and response strategies- Administration Works: Maintained company’s website, bridged internal and external stakeholders

- Paid Advertising: Researched and identified relevant international websites for paid advertising, securing backlinks to improve keyword ranking on Google- Social Media Marketing: Published product information on social media platforms, increasing exposure for merchants on the company’s platform- Relationship Management: Built and maintained close relationships with high-quality website owners, ensuring successful and long-term collaboration